Senior Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancement and address pain points.

• Carry out field service duties, which include diagnosing technical issues and performing on-site troubleshooting in certified areas.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers for team members and clients as necessary.

• Compile material lists for service tasks and ensure that materials, parts, and equipment comply with quality standards and are readily available.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and sustain positive relationships with customers to enhance customer satisfaction.

• Recognize potential new sales opportunities, address customer requirements, and communicate these opportunities internally.

• Identify areas for product and quality improvements and recommend operational and customer service enhancements to management.

• Adhere to safety protocols and maintain safe work and environmental practices; report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR Associate’s Degree in electrical technology with over 6 years of experience in servicing critical power equipment OR High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient ability to interact and communicate (both written and verbal) with varying levels within the organization.

• Strong collaborator who works effectively with others.

• High proficiency in using Microsoft Office products.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test results.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Demonstrates speed and ownership until tasks are completed.

• Candidates must possess work authorization allowing them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee funded up to maximums.

• Short Term Disability coverage for up to 26 weeks – Company paid.

• Long Term Disability covering 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays each year.

• Vacation time based on years of service for hourly and non-exempt positions.