Senior Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate directly with clients to identify areas for operational enhancement and resolve issues.

• Carry out field service duties, including diagnosing technical problems and performing on-site troubleshooting within certified regions.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers for team members and customers as required.

• Compile material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and maintain positive relationships with customers to enhance satisfaction.

• Recognize potential new sales opportunities and communicate them internally.

• Identify opportunities for product and quality improvements and propose operational and customer service enhancements to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience in the same field, OR a High School Diploma/GED coupled with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Strong ability to communicate information effectively in both written and verbal formats across various organizational levels.

• Capability to work collaboratively with others.

• Proficient in using Microsoft Office applications.

• Moderate proficiency in project management utilizing MS Project or Excel.

• Advanced skills in drafting test plans and reports that outline test results.

• Excellent organizational skills with the ability to meet deadlines on administrative tasks.

• Must possess work authorization for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice of two dental plans: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance at 2X base salary.

• Company-paid AD&D at 1X base salary.

• Voluntary life and AD&D options fully funded by employees up to maximum limits.

• Short Term Disability coverage for up to 26 weeks, fully paid by the company.

• Long Term Disability coverage at 60% of pay, company-paid, with the option to purchase up to 66 2/3% of pay.

• Supplemental benefits available, fully paid by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt positions.