Senior Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate on-site with clients to uncover opportunities for enhancing operations and resolving issues.

• Conduct field service operations, recognize technical challenges, and perform on-site troubleshooting in certified locations.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site activities.

• Serve as a trainer for team members and clients as necessary.

• Create material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Actively identify potential equipment malfunctions and suggest corrective measures.

• Cultivate and sustain positive relationships with customers to enhance satisfaction.

• Recognize potential new sales opportunities, address client needs, and communicate these prospects internally.

• Propose improvements related to product quality, operations, and customer service to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment OR High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and communicating written and verbal information to various levels within the organization.

• Strong collaborative skills.

• Advanced proficiency in Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Exceptional ability to draft test plans and reports detailing test outcomes.

• Highly organized and able to meet deadlines concerning administrative responsibilities.

• Demonstrates speed and ownership until all tasks are completed.

• Must possess work authorization for employment with ABB in the US.

🏝️ Benefits

• Choose between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Select from two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – Company-paid.

• Long Term Disability – 60% of pay – Company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits provided based on years of service for hourly and non-exempt positions.