Senior Field Service Engineer – Diagnostics, Life Science

This is a fully remote position, open to applicants in Spain.

📋 Description

• Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio, which includes immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, and liquid handling equipment.

• Implement preventive maintenance schedules and respond to service requests, prioritizing urgent customer requirements.

• Oversee and monitor technical escalations in collaboration with European technical support and product specialists.

• Deliver on-site technical training and troubleshooting assistance.

• Collaborate with Sales, Applications, and European Service teams to enhance customer satisfaction, loyalty, and growth opportunities.

• Convey field insights to Product Management to foster ongoing improvements.

• Manage spare parts inventory effectively.

• Fulfill service documentation, reports, and expense claims in accordance with SLA requirements.

• Keep technical documentation up to date.

• Ensure adherence to Quality Management System and safety standards.

• Align work activities with departmental KPIs and performance objectives.

• Represent Revvity's technical expertise across Spain, supporting diagnostic and life science instruments.

• Travel 50% of the time throughout Spain.

⛳️ Requirements

• Technical degree: Advanced Vocational Training (CFGS/FP Superior) or a University degree in Electronics, Biomedical Engineering, Chemistry, Biology, or a related discipline.

• At least 5 years of experience in field service engineering.

• Demonstrated ability to independently troubleshoot complex technical issues.

• Practical experience with analytical and clinical instrumentation in laboratory settings (pharmaceutical, research, clinical, academic).

• Proven history of successful preventive and corrective maintenance on advanced technical equipment.

• Advanced PC proficiency, including knowledge of Windows, networking, and laboratory information systems.

• Strong electronics background, ideally in high-tech service environments.

• Familiarity with applications of analytical and clinical instruments.

• Experience with any instruments from the Revvity portfolio is a significant advantage.

• Fluent in Spanish and possess strong English skills, including the ability to engage in technical discussions, report writing, and collaboration with international teams.

• Valid driver's license.

• Willingness to travel 50% of the time throughout Spain.

🏝️ Benefits

• Competitive salary plus performance bonus.

• Company car available for both business and personal use.

• Private health insurance.

• Life insurance coverage.

• Meal vouchers.

• Ongoing technical training opportunities.

• Professional certifications.

• Clear career progression paths within a global organization.

• Laptop provided.

• Smartphone included.

• Specialized service equipment.

• Flexible and autonomous role.

• Permanent employment position.