Field Service Technician, Level 1

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide comprehensive training through classroom sessions, online courses, and hands-on technical experience.

• Achieve expertise in the installation, preventive maintenance, calibration, troubleshooting, and repair of Coordinate Measuring Machines and associated metrology equipment.

• Support senior technicians in installations, customer service interactions, preventive maintenance, calibrations, troubleshooting, and repairs.

• Execute assigned service tasks under supervision and within the designated training parameters.

• Successfully carry out assigned service tasks independently after completing the necessary training.

• Identify fundamental mechanical, electrical, electronic, software, and system-related problems.

• Refer intricate technical challenges to senior technicians or technical support.

• Assess equipment and suggest appropriate follow-up measures.

• Deliver prompt, solution-oriented customer assistance.

• Relay service findings, equipment conditions, completed tasks, and subsequent actions effectively.

• Manage customer expectations by providing timely service updates.

• Represent ZEISS in a professional manner at client locations.

• Collaborate with internal teams to address customer issues.

• Prepare service reports, work orders, calibration records, expense reports, and other documentation accurately.

• Record equipment conditions, tasks performed, parts utilized, concerns raised, and recommendations made.

• Maintain company-system records and ensure timely submission of expenses.

• Safeguard confidential information pertaining to customers and the company.

• Care for tools, diagnostic equipment, spare parts, and consumables responsibly.

• Oversee inventory of spare parts and consumables, keeping accurate inventory records.

• Coordinate efforts with service, deployment, receiving, and warehouse teams.

• Adhere to health and safety regulations, quality standards, security protocols, and service procedures.

• Follow customer-site safety guidelines and utilize personal protective equipment as required.

• Keep a clean, organized, and safe working environment.

• Report any hazards, damaged equipment, or unsafe conditions promptly.

• Operate company vehicles and material-handling equipment safely.

• Perform additional related tasks as assigned.

⛳️ Requirements

• A college diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical field.

• An equivalent combination of relevant technical training and hands-on work experience may also be acceptable.

• Preferably, previous experience in installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical systems, machinery, or computer-controlled systems.

• Familiarity with CMMs, precision measurement systems, or industrial metrology equipment is advantageous.

• Proficient knowledge of Microsoft Windows operating systems is essential.

• Previous experience in customer service or field service roles is a plus.

• Strong aptitude in mechanical, electrical, electronic, and computing fields.

• Capacity to comprehend technical concepts, equipment, software, and service processes.

• Basic skills in diagnostics, analysis, and troubleshooting.

• Competence in reading and interpreting technical manuals, diagrams, drawings, and instructions.

• Excellent verbal and written communication abilities.

• Skill in conveying technical information clearly and professionally.

• Strong customer service and relationship-building capabilities.

• Well-developed organizational, planning, and time management skills.

• Ability to produce accurate service and expense documentation.

• Capability to manage multiple assignments and adapt to shifting priorities.

• Effectiveness in working under pressure in a fast-paced service environment.

• Capacity to work independently following the completion of necessary training.

• Ability to collaborate efficiently with senior technicians and other internal teams.

• A professional, reliable, and solution-oriented mindset.

• Dedication to workplace safety, service quality, and continuous education.

• Knowledge of Microsoft operating systems is mandatory.

🏝️ Benefits

• Eligibility for overtime.

• Performance-based bonuses.

• Medical coverage.

• Vision insurance.

• Dental benefits.

• Retirement Pension Plan (RPP).

• Employee Assistance Program.

• Paid time off, including vacation, personal, and sick days.