Field Service Technician

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver technical customer service and support during the installation, commissioning, and maintenance of automated bagging and palletizing systems.

• Assist clients in person, via phone, or through email communication.

• Address service requests and troubleshoot issues both on-site and remotely.

• Provide education and training to customers regarding equipment and safety features.

• Oversee local electricians, assemblers, and welding staff during the installation process.

• Ensure proper and safe functionality of the equipment.

• Conduct tests on local inputs and outputs, devices, control interlocks, and alarms.

• Complete service trips in a safe, efficient manner, adhering to the designated time constraints.

• Assist sales representatives by providing technical information, upgrade suggestions, and parts recommendations.

• Finalize job and expense reports accurately.

• Document project status, on-site modifications, safety concerns, processes, procedures, and feedback from service manuals.

• Utilize SugarCRM for managing customer relationships, solutions, service trip reports, tasks, and status updates.

• Address internal and external customer service needs while communicating any unmet expectations.

• Offer after-hours technical support as required.

• Engage in continuous improvement initiatives and cross-functional team activities.

• Keep professional and technical knowledge up to date through networking, societies, workshops, and publications.

• Contribute to team efforts and undertake additional assigned responsibilities.

⛳️ Requirements

• High School diploma or GED is essential.

• 3-5 years of relevant experience required.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience with SugarCRM.

• Skills in PLC troubleshooting, including program editing and network connections.

• Specific expertise in RSLogix and Compact Logix.

• Knowledge of ControlLogix (PLC programming).

• Familiarity with PanelView and Panelmate systems.

• Understanding of Motion Control systems.

• Strong electrical knowledge and systematic troubleshooting capabilities.

• Excellent technical aptitude with a keen attention to detail.

• Valid Driver’s License with a driving record that does not classify as high risk.

• Capability to travel to and from airports and/or customer locations using a personal, leased, or rental vehicle.

• Proficient in English; Spanish is a plus.

• Willingness to travel frequently, up to 75% of the time.

• Ability to satisfactorily perform each essential duty.

• Participation in relevant SOP and SWI training and knowledge assessments.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Prescription drug insurance coverage.

• Life insurance coverage.

• Flexible spending accounts available.

• Short-term and long-term disability benefits.

• 401(k) retirement plan.

• Incentive compensation opportunities.

• Paid holidays.

• Paid time off policy.

• Tuition reimbursement program.

• 401(k) matching contributions.

• Employee assistance program.

• Support for professional development.

• Employee referral program.

• 8-hour work shifts.

• Day shift schedule.

• Monday to Friday workweek.