Senior Field Service Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as a representative for Oxford Instruments by providing exceptional technical support, installation, and maintenance services for advanced microscopy systems across North and South America.

• Oversee the installation and commissioning of designated systems and options, ensuring adherence to factory specifications.

• Conduct scheduled and emergency maintenance with accuracy and skill.

• Foster trust and long-lasting relationships through prompt communication and hands-on training.

• Troubleshoot intricate hardware and software challenges using specialized tools.

• Calibrate essential components and introduce performance-enhancing upgrades to guarantee maximum system reliability and efficiency.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science, or a related technical discipline.

• 5 to 8 years of experience in field service within the microscopy or analytical instrumentation sector.

• Skilled in using diagnostic tools such as digital multimeters and oscilloscopes.

• Strong enthusiasm for computer hardware architecture and system components.

• Ability to read and understand mechanical, electrical, and system integration schematics.

• Possession of a valid driver's license with a clean driving record, a passport, and the capacity to travel independently.

• Must be physically agile and comfortable working in tight or awkward spaces.

• Able to independently lift and manage equipment weighing up to 50 lbs.

• Willing to commit to significant weekday travel to address customer installations and service requirements, from Monday to Friday.

🏝️ Benefits

• Health insurance

• 401(k) plan

• Opportunities for professional development

• Paid time off