Senior Field Service Engineer

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• Serve as Nordson’s primary technical representative at customer locations, traveling both domestically and internationally.

• Review projects assigned prior to travel, which includes analyzing drawings, equipment configurations, component functions, application needs, and customer expectations.

• Prepare tools, equipment, and safety items for service assignments.

• Offer installation support, startup, commissioning, troubleshooting, repairs, and preventive maintenance for Nordson PPS equipment.

• Educate customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices.

• Identify and resolve issues related to mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loops, control integration, and AC/DC drives.

• Conduct hands-on field service work utilizing appropriate tools, lifting equipment, PPE, and adhering to customer-site safety protocols.

• Complete service reports that document work performed, equipment condition, failures, corrective actions, recommendations, and follow-up items.

• Gather and log installed base data, customer feedback, equipment performance details, service findings, and follow-up actions in CRM or service management systems.

• Provide technical support and follow-up assistance via phone, email, Teams, or other approved communication methods.

• Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development teams.

• Prepare field service quotes and technical recommendations regarding service scope, labor, spare parts, upgrades, and aftermarket opportunities.

• Adhere to Nordson and customer safety protocols, including PPE, site orientation, lockout/tagout, and travel safety practices.

• Carry out other duties as assigned.

⛳️ Requirements

• Preferred: Associate degree or a two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or a related field.

• Equivalent hands-on experience may be considered.

• Preferred: Five or more years of experience in supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications.

• Proven experience troubleshooting mechanical and electrical issues within industrial plant environments.

• Preferred: Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment.

• Required: Proficiency with Microsoft Office products.

• Preferred: Familiarity with CRM or service management systems, such as C4C or Salesforce.

• Strong mechanical aptitude with hands-on experience in maintaining, assembling, adjusting, and resolving issues with industrial equipment.

• Strong electrical troubleshooting skills, including proficiency with sensors, wiring, drives, controls, and associated components.

• Working knowledge of hydraulic systems, schematics, PLCs, PID controls, process control integration, and AC/DC drive systems.

• Ability to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and product manuals.

• Capability to diagnose issues related to extrusion, filtration, melt delivery, pelletizing, and tooling performance.

• Ability to collaborate effectively with customers, plant personnel, maintenance teams, engineering teams, production leadership, sales, and management.

• Proficient in prioritizing multiple tasks, adapting to changing travel plans, working independently, and making informed technical decisions with limited on-site support.

• Strong written communication skills for creating service reports, following up with customers, providing technical recommendations, and offering internal feedback.

• Quick learner of new equipment, processes, systems, and applications.

• Must be capable of safely performing hands-on service work in the vicinity of industrial equipment, heated polymer processing equipment, rotating machinery, hydraulic systems, electrical panels, and active production settings.

• Must comply with required PPE and adhere to Nordson and customer safety regulations.

• Estimated 75% travel required, both domestically and internationally.

🏝️ Benefits

• A supportive culture in a growing and dynamic work environment.

• Opportunities to enhance skill sets and advance your career.

• Chances to progress in your career and make a meaningful impact, both within and outside the workplace.

• A diverse and inclusive workplace.