Senior Field Engineering Operations Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Field Engineering and customer-facing technical teams to enhance operational efficiency and scalability.

• Take responsibility for capacity planning, resource allocation, performance reporting, and tracking customer lifecycles.

• Detect operational gaps and create improved systems, processes, and automations.

• Leverage AI and automation to assess operational challenges, optimize workflows, and minimize repetitive manual tasks.

• Develop and sustain operational processes and systems that support Field Engineering and customer-facing technical teams.

• Work alongside technical and GTM leadership on capacity planning, territory alignment, resource allocation, and performance metrics.

• Create reports, dashboards, and health scoring models to evaluate team performance and customer outcomes.

• Enhance the transition from pre-sales to post-sales, including tracking technical wins, onboarding progress, go-live milestones, and customer adoption rates.

• Analyze operational data to uncover bottlenecks, risks, and opportunities for improvement.

• Engage cross-functionally with Sales, Finance, Product, Customer Success, and Revenue Operations.

• Refine internal tools and implement automation and AI-native workflows.

• Manage daily operational planning and reporting for Field Engineering.

• Develop capacity models for workloads, coverage requirements, resource allocation, and future hiring needs.

• Assist in territory planning and account assignments alongside Sales and GTM teams.

• Set metrics and dashboards to measure team performance, account engagement, onboarding progress, and customer outcomes.

• Monitor the customer journey from technical sales engagement through onboarding and go-live, enhancing time-to-value.

• Create processes for gaining visibility into customer adoption, implementation progress, and account risks.

• Maintain and enhance Salesforce data, workflows, reporting, and integrations.

• Convert business priorities into actionable plans and ensure execution.

• Utilize data analysis to provide recommendations and assess operational improvements.

⛳️ Requirements

• Over 8 years of experience in Revenue Operations, Sales Operations, Field Engineering Operations, Business Operations, Strategy, or Technical Program Management within a high-growth SaaS environment.

• Experience in supporting customer-facing technical teams such as Solutions Architects, Sales Engineers, Customer Success Engineers, Technical Account Managers, or Professional Services.

• Proven track record of developing and enhancing operational processes for both pre-sales and post-sales technical teams.

• Strong knowledge of capacity planning, resource allocation, territory planning, and performance measurement.

• Practical experience with Salesforce administration and reporting, including custom objects, flows, and integrations.

• Excellent analytical skills with the ability to transform complex data into actionable insights.

• Experience collaborating with senior stakeholders and working across functions with Sales, Finance, Product, and Customer Success.

• Ability to independently manage projects and drive execution without direct reports.

• Strong communication, organizational, and problem-solving abilities.

• Familiarity with SQL, BI tools, or creating lightweight internal tools is advantageous.

• Experience with AI-driven workflows and automation is a plus.

• Background in developer tools, infrastructure, or consumption-based SaaS business models is also a plus.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and ongoing training.

• Generous paid time off and holiday policies.

• Competitive salary and performance-based bonuses.