Senior Enterprise Account Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Manage post-sale relationships with a diverse portfolio of B2B clients across various industries, including enterprise clients.

• Implement revenue and growth strategies for accounts, focusing on cross-selling and upselling fiat, stablecoin, and conversion products.

• Collaborate with sales, product, trading, and other departments to drive revenue and align offerings with customer needs.

• Identify and map customer landscapes, including organizations or groups, decision-makers, and key contacts.

• Conduct regular account reviews to monitor account health and proactively identify retention risks.

• Partner with the Salesforce lead to develop account management processes and protocols.

• Ensure precise client records and activities are maintained in Salesforce.

⛳️ Requirements

• Minimum of 8 years of experience in B2B account management, preferably within financial services or a related field.

• Proven track record in managing enterprise clients, with the ability to articulate the nature of these relationships.

• Experience in selling fiat, stablecoin, and conversion products.

• Proficient in Salesforce; hands-on experience is essential.

• Excellent written and verbal communication skills in English.

• Native Mandarin speaker for the Asia Pacific position based in Hong Kong.

• Preferred: Background in payments or FinTech companies.

• Preferred: Experience with cross-border payments, digital assets, or emerging markets.

• Preferred: Experience in establishing account management processes within a growing organization.

🏝️ Benefits

• Competitive compensation.

• Comprehensive health coverage.

• Stock option plan available for all full-time employees.

• Access to learning and development resources.

• Professional support and autonomy to foster growth.

• Fully remote work environment.

• Mental health support services.

• Opportunity to work within a global and diverse team.

• Chance to contribute to global FinTech and enhance stablecoin accessibility.