Brand Success Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the strategic partner and authority for a substantial portfolio of LTK brand platform clients.

• Educate brands and emphasize the advantages of using LTK.

• Foster continuous gifting and flat-fee expenditures with brands within the platform.

• Advise brands on how to achieve results through LTK’s brand platform and deliver return on ad spend (ROAS).

• Manage end-to-end Brand Success for brands utilizing the LTK brand platform.

• Cultivate product knowledge and best practices, sharing insights with clients to support their objectives.

• Employ LTK tools and features to assist brands in successfully completing campaigns.

• Reaffirm the value of the LTK platform to brands to enhance gifting and campaign spending or flat fees for creators.

• Present performance reviews and data-driven recaps, suggesting further opportunities for brands to maximize LTK benefits.

• Meet and surpass OKRs related to brand gifting volume, flat-fee spending, and brand retention.

• Deliver proactive, exemplary customer service and creatively resolve brand-related issues.

• Collaborate with sales teams to transition high-priority brands from pre-sales to post-sales and promote further adoption.

⛳️ Requirements

• 2-4 years of demonstrated Brand Success or Customer Success experience in a SaaS environment, ideally within the digital media/marketing sector.

• A track record of consistently surpassing key metrics and activity goals.

• Experience in presenting to clients at various organizational levels.

• Proven ability to act as a trusted advisor for clients, with a passion for addressing client needs and resolving challenges quickly and creatively.

• Exceptional written and verbal communication as well as interpersonal skills.

• Strong organizational, project management, and time management abilities, along with a proactive approach.

• Experience in troubleshooting client issues.

• Capability to explain semi-technical and technical concepts to clients.

• Experience working with data and using it effectively to convey results and recommendations.

• Familiarity with HubSpot or a similar CRM system.

• A mentality geared towards seizing opportunities and acting with urgency.

• Commitment to prioritization and operational excellence.

• Ability to adapt in a fast-paced, dynamic environment.

• A growth-oriented mindset and receptiveness to feedback.

• Authorization to work in the U.S.; LTK is not providing sponsorship opportunities for individuals requiring employment visas.

🏝️ Benefits

• A remote-first, productivity-focused work environment.

• Competitive salary and benefits package tailored to meet the needs of you and your family.

• 401(k) plan with company matching by LTK.

• Medical, Vision, and Dental Insurance coverage.

• Paid Maternity Leave and Paid Paternity Leave.

• Summer Fridays and Flexible Paid Time Off (PTO).