Account Manager – Legal Tech, SaaS

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee software clients and assist them in utilizing the software effectively.

• Address operational and technical inquiries from customers.

• Manage customer onboarding from the initial kickoff and process analysis to the live implementation with caseflow.

• Plan and supervise the transfer of matter, party, and document data.

• Collaborate with customers to review migration outcomes.

• Customize customer-specific roles, permissions, templates, workflows, and integrations such as beA.

• Provide training to lawyers and legal assistants using their actual cases.

• Assist Customer Support via phone and email.

• Analyze inquiries and create practical solutions.

• Establish long-term relationships with customers and recognize opportunities for growth.

• Convey structured customer feedback to Product and Engineering teams.

• Contribute to the continuous development of the software.

⛳️ Requirements

• Bachelor's degree, preferably in law (e.g., State Examination, Bachelor of Laws (LL.B.), or Master of Laws (LL.M.)).

• Several years of experience in Account Management, Customer Success, Sales, or Onboarding within a SaaS company, ideally in a B2B context.

• Ability to swiftly grasp complex software and articulate technical concepts clearly.

• Experience with law firms or familiarity with legal workflows is advantageous, though not mandatory.

• Knowledge of law firm software is preferred, but not essential.

• Highly organized and methodical approach to work.

• Confident communication skills with a diverse range of stakeholders.

• Proficient in German (C1 level), both written and spoken, is required.

• Experience with data migrations and customer-facing software implementations is a plus, but not required.

🏝️ Benefits

• 26 days of annual leave.

• Fixed-term employment contract for a duration of 24 months.

• Flexible working arrangements from home or from our modern Berlin office.

• Complimentary drinks, fresh fruit, muesli, and more available at the Berlin office.

• Flat organizational structure.

• Significant opportunities to influence your work and responsibilities.

• Opportunities for personal development.

• Regular team events.

• Ergonomic office setup.