Senior Engineering Manager, Servicing

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and nurture several engineering teams focused on essential Servicing products.

• Develop and implement multi-quarter technical and engineering strategies that align with Servicing and overall company objectives.

• Collaborate with Product and cross-functional leaders to convert borrower and business requirements into scalable technical solutions.

• Promote architectural clarity and informed technical decision-making within complex systems.

• Foster a culture of ownership, execution, collaboration, and operational excellence.

• Recruit, mentor, and develop engineers and aspiring engineering leaders.

• Create transparency around technical priorities, delivery risks, trade-offs, and roadmap execution.

• Manage a team of over 12 engineers across two engineering squads.

• Collaborate with Product, Risk, and Operations to develop robust, scalable systems that balance speed, reliability, and compliance.

• Report directly to a Senior Director of Engineering.

⛳️ Requirements

• 10–15 years of experience in software engineering, with 4–7 years in managerial engineering roles.

• Profound technical knowledge in distributed systems, APIs, and systems design.

• Demonstrated experience leading teams in regulated sectors such as fintech, payments, or lending.

• Proven ability to define and implement complex technical strategies in alignment with business objectives.

• Strong history of building high-performing teams and guiding engineering leaders.

• Exceptional communication and cross-functional collaboration abilities.

• Experience in developing technology within fintech, lending, payments, servicing, or other regulated environments (preferred).

• Over 7 years of engineering management experience (preferred).

• Experience leading both product-focused and platform-oriented engineering teams (preferred).

• Strong product acumen and capability to link technical decisions to business outcomes (preferred).

• Experience in modernizing or evolving complex technical platforms while continuously delivering customer-facing features (preferred).

• Experience collaborating with Product, Design, Operations, Risk, or other business functions (preferred).

• Familiarity with the application of AI or automation in customer experiences, internal workflows, or operational systems (preferred).

• Ability to operate in East/West Coast time zones.

• For positions based in Canada, Quebec is currently not eligible.

🏝️ Benefits

• Competitive salary package, including base pay, bonus opportunities, and annual equity grants that vest quarterly.

• 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).

• Employee Stock Purchase Plan (ESPP) with discounted stock purchasing options available for eligible employees (US only).

• Comprehensive health coverage including medical, dental, vision, and wellness resources for US employees.

• Supplemental health coverage for Canada.

• Contributions to Health Savings Accounts for eligible plans (US only).

• Life insurance and disability coverage.

• Paid time off, sick leave, and company holidays.

• Paid family and parental leave.

• Family-centered fertility, parenthood, and caregiving benefits.

• Employee Assistance Program (EAP) offering mental health support and life-centered resources.

• Financial planning tools and concierge services (US only).

• Annual wellness allowance.

• Annual productivity allowance for relevant work tools and resources.

• Team events, all-company updates, and employee resource groups (ERGs).

• Catered lunches and fully stocked micro-kitchens at offices located in the Bay Area, Austin, Columbus, and New York City.