Senior Engineering Manager

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Oversee engineering teams focused on Porting, Hosting, and A2P Messaging within Twilio’s Communication Identity Domain.

• Take charge of the people strategy, delivery execution, and stakeholder engagement for the domain.

• Manage the delivery roadmap for customer-facing services, internal platform APIs, and operational tooling.

• Convert technical strategies into actionable quarterly plans with measurable results.

• Promote the use of AI coding assistants such as GitHub Copilot, Anthropic Claude, and internal language models.

• Ensure operational excellence, encompassing system reliability, incident response, on-call health, and security measures.

• Collaborate with Product Management to enhance external customer communication-identity workflows.

• Engage with dependent engineering teams, solicit feedback, and enhance internal APIs and operational tooling.

• Recruit, develop, and maintain a high-performing engineering team.

• Mentor engineers from mid-level to staff level and facilitate career advancement.

• Balance the demands of external product features, internal platform requirements, and operational tooling investments.

• Articulate strategy, progress, risks, trade-offs, and plans to leadership and cross-functional partners.

• Document team plans, post-mortems, and decision-making processes.

• Manage relationships with Product Management, external-facing teams, and internal engineering stakeholders.

• Attend occasional on-site meetings for projects or teams and participate in customer meetings.

⛳️ Requirements

• Over 15 years of software engineering experience.

• A minimum of 5 years in engineering management.

• Proven experience leading a team of 10 or more engineers and directly managing individual contributors.

• Strong hands-on experience in designing and operating highly available, cloud-native distributed systems.

• Capability to engage deeply in architectural reviews and assess technical proposals.

• Extensive knowledge of AWS ecosystems, including Lambda, EKS, DynamoDB, and Kafka.

• Familiarity with microservices patterns and infrastructure-as-code practices, including Kubernetes and Terraform.

• Demonstrated success in promoting AI tool adoption within an engineering team.

• Proven history of delivering complex software products on schedule and with high quality.

• Experience with agile methodologies and data-driven assessments of team health and productivity.

• Track record of building diverse, inclusive, and high-performing engineering teams.

• Experience with career frameworks, performance management, and developing engineers from mid-level to staff-plus.

• Strong ability to communicate technical strategy, trade-offs, and team plans.

• Proven experience in stakeholder management across competing priorities.

• Ability to balance commitments to external customers with internal platform responsibilities.

• Experience ensuring reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven enhancements.

• Experience leading internal platforms or operational tooling for engineering teams (preferred).

• Experience scaling teams amidst change and ambiguity (preferred).

🏝️ Benefits

• Competitive salary.

• Generous time-off policy.

• Extensive parental and wellness leave.

• Comprehensive healthcare insurance.

• Retirement savings program.

• 401(k) retirement plan.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Potential eligibility for Twilio’s equity program.

• Potential eligibility for Twilio’s corporate bonus program.

• Support for volunteering and donations.