Senior Engineer, Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the evaluation and enhancement of best practices in processes, standards, coding methodologies, and tools.

• Assist in the analysis, design, development, testing, modification, and integration of the Salesforce CRM system.

• Keep up-to-date with the latest technical advancements, modifications, and updates related to Salesforce CRM.

• Evaluate the severity of issues, determine corrective measures, and resolve technical challenges.

• Track end-user system activity and carry out daily administrative and user support functions.

• Offer technical assistance to end users by diagnosing and resolving issues.

• Assess and configure CRM systems while providing comprehensive documentation for end users.

• Develop documentation and procedures in alignment with Vibrant’s development, installation, and maintenance methodologies.

• Manage and collaborate with product vendors and systems integrators to deliver solutions.

• Partner with business stakeholders on user acceptance testing.

• Collaborate closely with project managers, UI/UX designers, fellow developers, and data analysts.

• Maintain the Salesforce CRM system, including updates, enhancements, reports, dashboards, and security measures.

⛳️ Requirements

• Profound understanding of CRM principles and advanced functionalities.

• Experience in supporting extensive CRM implementations and upgrades.

• Practical experience in CRM implementation, administration, maintenance, and optimization with a leading CRM (e.g., Salesforce or comparable).

• Capability to articulate complex ideas, concepts, and processes clearly to engineers and management.

• Strong hands-on experience with Salesforce applications and contact center services.

• Proficient in managing the technical delivery of custom development, integrations, and data migration components of a Salesforce implementation.

• Experience in architecting, developing, testing, maintaining, and supporting integration solutions between Salesforce and other applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.

• Competence in writing technical specifications and documentation.

• Ability to meet deadlines while navigating a dynamic, complex, and fast-paced work environment.

• Familiarity with APIs.

• Working knowledge of Apex.

• Innovative problem-solving skills.

• Bachelor’s Degree in a relevant field; additional experience may be considered in lieu of a degree.

• Over 5 years of experience as a CRM Engineer or in a similar capacity.

• Must be able to remain in a stationary position for at least 50% of the time.

• Will regularly operate a computer and other office productivity equipment.

• Will frequently engage in communication via video calls and other channels with internal and external stakeholders.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Supplemental income insurance

• Employer paid disability insurance

• Employer paid life insurance

• Pre-tax FSA for medical and dependent care

• 401K available