Senior Engagement Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create structured service engagements that foster partnerships and mutual success with clients.

• Design, position, and successfully close professional services engagements focused on outcomes.

• Convert intricate DevSecOps and digital transformation projects into quantifiable results.

• Establish trusted advisor relationships with division leaders, program managers, technical executives, clients, and partners.

• Conduct exploratory sessions with potential clients and Systems Integrators.

• Develop service proposals that align with customer success metrics and goals.

• Structure commercial proposals, encompassing staff augmentation and packaged services.

• Create custom-scoped Statements of Work (SOWs) and staffing plans for complex implementations.

• Collaborate with technical architects, delivery leaders, account executives, solutions architects, sales teams, and engagement leadership.

• Assist customers with scope, pricing, procurement, contracting, and acquisition processes.

• Oversee project- and account-level escalations.

• Position consulting, training, success tiers, and additional solutions effectively.

• Facilitate implementation roadmaps, enterprise strategy discussions, and executive-level requirement gathering.

• Forecast service bookings and monitor bookings, margins, and attachment KPIs.

• Manage the engagement lifecycle from discovery and pre-sales solutioning to delivery transition.

• Provide customer insights to enhance sales, delivery, and practice management.

• Offer recommendations on risk management, negotiation tactics, and commercial frameworks.

• Educate field teams on effectively positioning and selling professional services.

• Share industry trends and feedback to refine go-to-market materials and operational procedures.

⛳️ Requirements

• Proven progressive experience in structuring, scoping, and selling professional services engagements within the region.

• Demonstrated success in a pre-sales environment.

• Experience in conducting discovery sessions, creating outcome-focused proposals, and drafting custom Statements of Work (SOWs) and staffing plans for large, intricate implementation projects.

• Strong understanding of the software development lifecycle (SDLC), DevOps methodologies, and cloud transformation initiatives.

• Capability to link technical solutions to mission objectives and measurable business outcomes.

• Excellent communication and interpersonal skills, with an executive presence.

• Ability to forge trusted advisor relationships with division leaders, program managers, contracting stakeholders, and senior technical executives.

• Highly developed skills in facilitation, negotiation, and problem-solving.

• Expertise in guiding customers through acquisition processes, commercial structures, and strategies for risk mitigation.

• Experience collaborating cross-functionally with sales, solutions architecture, delivery, and operations teams.

• Capacity to work independently and asynchronously in a fully remote environment.

• Proficiency in managing multiple complex opportunities while ensuring accurate forecasting.

• Alignment with GitLab's values and objectives.

🏝️ Benefits

• Comprehensive benefits to support your health, financial needs, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.

• Fully remote work arrangement.