Senior Engagement Manager

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Take ownership of the entire lifecycle delivery for 2–4 simultaneous enterprise SaaS implementations, from the initial scoping phase through to go-live and hypercare.

• Define and oversee project documentation, which includes charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps.

• Lead executive kick-off meetings, cadence calls, steering committee updates, and quarterly business reviews.

• Identify risks, changes in scope, and delivery obstacles, and drive their resolution.

• Manage implementation budgets typically ranging from $200K to $2M, including forecasting, tracking actuals, and aligning with revenue recognition.

• Collaborate on Statements of Work and Change Orders, ensuring consistency with scope, billing, and invoicing.

• Provide executive reporting through RAG status, dashboards, and health updates.

• Recognize cross-sell and upsell opportunities within ongoing engagements.

• Utilize AI tools such as Claude to create, enhance, and validate requirements documentation and functional designs.

• Develop user stories, acceptance criteria, and process flows using AI-assisted methodologies.

• Drive the test strategy, plan User Acceptance Testing (UAT), develop test cases, and manage defects.

• Employ AI and analytics to evaluate test coverage, identify gaps, and enhance quality outcomes.

• Act as a trusted advisor and escalation point for VP and C-level stakeholders.

• Collaborate on change management, training, communications, and adoption tracking.

• Analyze stakeholder engagement and sentiment using AI-driven tools like Gong.

• Lead and mentor cross-functional teams consisting of 3–8 members.

• Contribute to Conga’s Professional Services methodology, AI-enabled delivery playbooks, and best practices.

⛳️ Requirements

• A minimum of 7 years of experience in enterprise SaaS implementation, consulting, or professional services.

• Proven track record of successfully leading complex implementations (over $500K), including integrations and organizational change.

• Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project.

• Exceptional written and verbal communication skills, with the capability to produce executive-ready documentation.

• Experience in facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise clients.

• Working knowledge of SaaS integration patterns, REST APIs, and iPaaS solutions like MuleSoft, Boomi, or Workato.

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience.

• Ability to manage complex programs, engage executive stakeholders, and drive execution in fast-paced settings.

• Strong leadership, collaboration, adaptability, ownership, and decision-making capabilities.

🏝️ Benefits

• Variable incentive pay component.

• Flexible work options.

• Medical insurance.

• Dental insurance.

• Competitive compensation and benefits package.

• Reasonable accommodations for applicants with disabilities.