Senior Employee Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of employee relations cases from the initial intake to final resolution.

• Offer guidance to managers regarding performance issues, conduct problems, attendance, workplace conflicts, and violations of policy.

• Execute prompt, thorough, and unbiased investigations into complaints, including harassment, discrimination, retaliation, and other workplace matters.

• Record investigations, findings, recommendations, and outcomes comprehensively.

• Analyze case trends and suggest proactive measures to minimize recurring workplace challenges.

• Mentor leaders on effective employee management techniques.

• Collaborate with managers on performance improvement plans, disciplinary measures, and separation decisions.

• Provide recommendations that balance business needs with employee experiences, legal compliance, and organizational values.

• Assist in organizational changes, restructures, and workforce transitions.

• Interpret and consistently apply company policies.

• Ensure adherence to federal, state, and local employment laws.

• Work in conjunction with Legal and HR leadership on complex employee relations issues.

• Contribute to the review and updating of policies, procedures, and workplace practices.

• Stay informed of developments in employment law and workplace trends.

• Facilitate discussions and interventions to resolve workplace conflicts.

• Advocate for respectful workplace behaviors and nurture positive employee relations.

• Support employee engagement initiatives and assist leaders in proactively addressing workplace concerns.

• Act as a reliable resource for employees seeking guidance on workplace issues.

• Maintain precise case documentation and records.

• Monitor employee relations metrics and trends.

• Generate reports and insights for HR leadership regarding case volume, themes, risks, and resolution effectiveness.

• Spot opportunities to enhance processes, managerial capabilities, and employee experiences.

• Design and deliver training for leaders on best practices in employee relations.

• Educate managers on performance management, documentation, investigations, accommodations, and policy enforcement.

• Assist in developing tools, templates, and playbooks to ensure organizational consistency.

• Utilize approved AI and digital tools to streamline work, enhance service quality, and boost efficiency while ensuring the accuracy, privacy, and alignment of outputs with business needs.

• Identify and report inaccurate information, knowledge gaps, and issues related to digital tools.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, demonstrated through work experience, training, military service, or education.

• Over 7 years of progressive experience in Human Resources with a significant focus on employee relations.

• Proven experience in conducting workplace investigations and managing complex employee relations matters.

• In-depth knowledge of employment laws and HR compliance requirements.

• Experience advising managers on performance management, corrective actions, and terminations.

• Exceptional verbal, written, and interpersonal communication skills.

• Ability to maintain strict confidentiality and exercise sound judgment.

• Strong conflict resolution and problem-solving abilities.

• Proficient in HRIS and case management systems.

• Skilled in using AI and digital tools.

• Preferred: SHRM-CP, SHRM-SCP, PHR, or SPHR certification.

• Experience supporting multi-state workforces.

• Background in financial services, professional services, or other highly regulated industries.

• Experience utilizing HR technology and AI-enabled tools to enhance HR processes and case management.

• Ability to stand or sit for extended periods, file documents in high or low cabinets, use a telephone, and operate computer systems.

• Must be able to work remotely for this position.

🏝️ Benefits

• Training and professional development opportunities.

• Medical, dental, and vision coverage for full-time employees and their families.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.

• Employer-paid and voluntary life and AD&D insurance.

• Employer-paid short-term and long-term disability coverage.

• Workers' compensation benefits.

• 401k with matching contributions and profit sharing.

• Wellness programs and resources available.

• Voluntary benefits, including pet insurance.

• 18 days of paid time off (PTO), accrued annually; 25 PTO days after four years of service.

• 12 paid holidays each year, comprising 10 predetermined and 2 floating days.

• Paid parental leave.

• Paid caregiver leave after six months of tenure.

• Tuition, licensing, and other credential reimbursement after meeting service requirements.