Senior Employee Relations Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Carry out objective and thorough investigations into employee relations issues, such as harassment, discrimination, retaliation, policy breaches, workplace conduct problems, theft, and other employee grievances.

• Oversee investigations from the initial intake to resolution, which includes creating investigation plans, conducting interviews, reviewing documentation, analyzing findings, and compiling summaries and recommendations.

• Collaborate with People Partners, managers, and leadership on employee relations issues, policy interpretation, performance-related concerns, and workplace challenges.

• Ensure the consistent application of company policies, procedures, and employment practices.

• Keep precise, comprehensive, and confidential records of investigation documentation.

• Recognize trends and recurring patterns from employee relations cases and offer insights for enhancing workplace practices, policies, and the employee experience.

• Conduct investigations with discretion, neutrality, confidentiality, and respect for employee privacy.

• Remain updated on employment laws, regulatory requirements, and best practices in employee relations.

• Contribute to the enhancement of employee relations processes, tools, and resources.

⛳️ Requirements

• A minimum of 5 years of progressive experience in Human Resources, with at least 3 years of proven experience in conducting employee relations investigations.

• In-depth knowledge of employee relations practices, investigation methodologies, and employment laws.

• Experience managing sensitive and confidential employee issues with professionalism and discretion.

• Familiarity with employment laws and regulations, including EEO principles, harassment prevention, workplace conduct, FMLA, ADA, and other relevant employment practices.

• Strong grasp of HR policies, performance management processes, corrective action, and conflict resolution practices.

• Excellent interviewing, documentation, analytical, and problem-solving skills.

• Ability to handle multiple investigations and priorities while maintaining a keen eye for detail.

• Highly adept at quickly establishing relationships and consensus at all organizational levels.

• Capable of influencing in a collaborative environment, showing flexibility, and fostering strong business partnerships.

• Proficient in developing solutions to moderately complex problems.

• Courageous and able to communicate difficult messages effectively to individuals at any organizational level.

• Exceptional problem-solving and conflict resolution skills.

• Skilled in maintaining discretion and confidentiality.

• Outstanding written and verbal communication abilities.

• Experienced with compliance obligations at both federal and multi-state levels.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on your first day.

• Best-in-class coffee training and ongoing education opportunities.

• Complimentary membership to the Specialty Coffee Association of America and discounts on events, including Expos and Championships.

• 401(k) plan.

• Paid time off and paid volunteer hours.

• 50% discount on all products, both online and in-café, including food, beverages, whole-bean coffee, and merchandise.

• Flexible spending account and commuter benefits.

• Employee Assistance Program.