Disability Benefits Specialist, CPP/QPP

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee QPP/CPP files as directed by the Disability Case Specialist, encompassing referrals, applications, follow-ups, appeals, and decisions.

• Initiate applications and assist plan members throughout the process.

• Conduct follow-ups to ensure all processes are finalized.

• Clarify benefit offsets and their implications for plan members through both phone and written communication.

• Serve as a subject matter expert on QPP and CPP files.

• Offer guidance on complex cases and the latest practices in government disability programs.

• Contribute to knowledge exchange, process improvements, and operational best practices.

• Provide updates on file statuses.

• Calculate QPP/CPP retroactive payment amounts.

• Initiate recovery processes with QPP/CPP.

• Input information and apply offsets in relevant systems, ensuring continuity and accuracy in calculations.

• Communicate with QPP/CPP regarding timelines and decisions.

• Ensure necessary information and documentation are provided to QPP/CPP.

• Process refusal decisions and assist insured individuals with appeals.

• Identify opportunities to enhance processes, member experiences, and operational efficiency.

• Engage in innovation, quality, and disability management initiatives.

⛳️ Requirements

• A post-secondary diploma in administration, insurance, accounting, finance, or a related field.

• 1-3 years of experience in disability management, group insurance, claims administration, finance, or a related area.

• Background in finance or accounting.

• Exceptional written and verbal communication skills.

• Strong organizational and prioritization capabilities.

• Excellent customer service and telephone communication skills.

• Robust analytical skills and problem-solving abilities.

• Capacity to work with minimal supervision.

• In-depth knowledge of government disability benefit programs, including QPP and CPP, or the ability to quickly acquire expertise.

• Attention to detail and strong analytical capabilities.

• Confidence in explaining financial concepts.

• Customer-centric approach with the ability to manage multiple priorities.

• Proficient typing skills and technical aptitude in Microsoft Office.

• Experience with an electronic case management system, such as Fineos, is considered an asset.

• Bilingualism in English and French is required.

🏝️ Benefits

• Comprehensive health and dental coverage fully paid by the employer from day one.

• Wellness benefits.

• Access to health resources.

• Discounts for fitness center memberships.

• A flexible work environment that supports work-life balance.

• Opportunities for professional development, including leadership programs, ongoing learning, and pathways for career growth.

• A collaborative and inclusive workplace culture.

• Performance-based incentive programs for eligible employees, which are discretionary and based on individual and organizational results.

• Recruitment accommodations or adjustments available.