Senior Employee Relations Consultant

This is a fully remote position, open to applicants in Alaska, +2 more states.

📋 Description

• Act as the primary point of contact for leaders and colleagues through a centralized phone system, dedicating up to 75% of your time.

• Identify issues in real-time and effectively address concerns and problems.

• Record relevant call information and the consultation provided during the intake process.

• Allocate cases to the appropriate team, ensuring proper categorization and prioritization.

• Evaluate and manage inquiries received via email, self-service portal, and Ethics Line reporting, typically 25% of the time.

• Utilize available resources to achieve first-contact resolution and offer proactive support to colleagues.

• Aid in interpreting policies and applying CVS Health's policies and Code of Conduct.

• Consult with leadership regarding colleague performance and disciplinary matters.

• Address colleague inquiries and escalate issues for further investigation when necessary.

• Collaborate with Legal to maintain and provide records upon request.

• Address workforce-reduction inquiries and escalate concerns as appropriate.

• Provide support across various business functions.

⛳️ Requirements

• Minimum of 2 years of experience in Employee Relations, Labor Relations, and/or HR Generalist roles; leadership experience may be considered as a substitute.

• Capability to demonstrate empathy and build trust with colleagues.

• Proficiency in interacting with and influencing colleagues at all organizational levels.

• Ability to make informed and constructive business decisions while minimizing risk and adverse exposure.

• Highly organized with strong skills in prioritization and time management.

• Exceptional oral and written communication abilities.

• Strong interpersonal skills, including conflict resolution, investigation, negotiation, and influence.

• Capacity to collaborate effectively across different functions.

• Familiarity with current state and federal employment/labor laws and regulations.

• Solid skills in real-time problem-solving and decision-making.

• High School diploma/GED required.

• Bachelor’s Degree preferred.

• Equivalent years of work experience may be used as a substitute for the educational requirement.

• PHR/SPHR and/or CP/SCP (SHRM) certifications are preferred.

🏝️ Benefits

• CVS Health offers a bonus, commission, or short-term incentive program in addition to base salary.

• Comprehensive medical coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off for employees.

• Options for retirement savings.

• Access to wellness programs.

• Additional resources that support physical, emotional, and financial well-being, based on eligibility.