Senior Employee Experience Technical Program Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the enterprise listening intake and consultation process for employee surveys and listening initiatives.

• Organize listening activities with stakeholders, ensuring alignment on timing, audience, and business goals.

• Keep track of listening activities across HR and other departments.

• Facilitate review processes to encourage alignment, minimize duplication, and manage employee survey fatigue.

• Maintain and communicate the enterprise listening calendar and key milestones effectively.

• Act as the program owner for enterprise employee listening surveys and initiatives.

• Coordinate the delivery across the Employee Listening & People Science team members and matrix partners.

• Assist in planning, readiness reviews, launch coordination, and follow-up after surveys.

• Monitor execution milestones, identifying risks, dependencies, and areas for delivery improvements.

• Ensure accurate loading of survey content, configuration of survey design, and administration of employee data.

• Troubleshoot technical issues in collaboration with the HR Strategic Technology team and HR IT.

• Provide advice to HR partners on survey planning, platform capabilities, employee experience, and best practices for listening.

• Create tools, resources, templates, and guidance materials.

• Maintain accessible listening resources, guidance, and communications on internal platforms and intranet resources.

• Coordinate survey content, participant communications, translation, and readiness for multilingual surveys.

• Manage listening program configurations and oversee user access, permissions, and licensing.

• Validate survey content, organizational structures, and program setups.

• Collaborate with internal experts and vendors to ensure successful launches.

• Identify opportunities for process simplification, efficiency, user experience enhancement, and innovations in listening.

• Stay updated on trends in employee listening, advancements in technology, and leading practices.

⛳️ Requirements

• At least 7 years of experience in employee listening delivery, technical program ownership, survey research, workforce feedback, or a related area.

• Proven experience in coordinating complex, cross-functional initiatives with multiple stakeholders.

• Background in supporting employee surveys, listening programs, research initiatives, or workforce feedback activities.

• Experience in leading highly visible governance processes.

• Strong skills in stakeholder management and relationship-building.

• Experience in large, matrixed organizations is preferred.

• Familiarity with employee listening platforms, survey configuration, user access, licensing, or reporting resources.

• Experience in coordinating global or multilingual survey programs and partnering with technology teams or external vendors.

• If working from home occasionally or permanently, a broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement assistance.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.