HR Employee Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial contact for standard HR inquiries from employees and escalate issues as necessary.

• Resolve routine HR issues independently following established procedures.

• Oversee HR service requests and administrative processes from initiation to completion.

• Manage I-9 and employment verification procedures.

• Process and audit HRIS transactions, including changes by managers, terminations of non-employees, and modifications to employee data.

• Coordinate separation processes, which include communications, exit surveys, documentation, and follow-up actions.

• Handle tuition reimbursement requests and forward approved items to payroll.

• Provide administrative assistance for ADA accommodation requests, leaves of absence/FMLA, and disability claims.

• Facilitate benefits administration via the HR ticketing system, manage inquiries, support enrollment, and provide insurance verification letters.

• Keep job descriptions, approved templates, and up-to-date document versions organized.

• Track outstanding requests and workflows, following up with employees, managers, and HR partners as needed.

• Maintain HR records, trackers, and documentation, and perform regular audits.

• Prepare routine and ad hoc HR reports, audits, and data files.

• Assist with workforce reporting and HR metrics analysis.

• Provide administrative support to HR Business Partners.

• Identify gaps in workflows and opportunities for process improvements.

• Aid in the development and maintenance of Standard Operating Procedures (SOPs) and standardized resources.

⛳️ Requirements

• Associate’s degree or equivalent experience in a related field.

• Over 1 year of experience in HR operations, employee services, benefits administration, or a similar role.

• Understanding of fundamental HR terminology, policies, and processes.

• High proficiency in Microsoft Office Suite, especially Excel (including Pivot Tables/Dashboards), Word, Outlook, and Teams.

• Proven ability to organize data analytics and prepare related reports.

• Excellent written and verbal communication skills.

• Ability to independently manage, prioritize, and complete multiple recurring and ad hoc tasks within set deadlines.

• Strong sense of ownership and follow-through, including proactively identifying pending work, communicating updates and obstacles, and driving requests to resolution.

• Keen attention to detail and a commitment to quality, including ensuring work is accurate, complete, and consistent.

• Capability to reliably execute recurring workflows while effectively responding to shifting priorities and urgent requests.

• Familiarity with the Family and Medical Leave Act (FMLA) and other leave programs is preferred.

• Bachelor’s degree in human resources, communications, or a related discipline is preferred.

• Experience in healthcare or another regulated industry is advantageous.

• Experience with HRIS systems is preferred.

• Familiarity with ticket/case management platforms is a plus.

• Prior experience in a high-volume HR department is preferred.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Tuition, Professional License, and Certification Reimbursement.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.