Senior Effectiveness Operations Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take charge of the program coordination framework behind enterprise initiatives.

• Manage multi-capability enterprise programs, encompassing sequencing, tracking, and reporting logistics.

• Facilitate cross-functional program coordination for large-scale sales events like CASS and NADA.

• Assist Sales Training & Effectiveness leaders and functional leads with operational and data support.

• Oversee daily project management within the Market Readiness GTM portfolio.

• Monitor timelines, milestones, dependencies, deliverables, risks, blockers, and constraints from kickoff to launch.

• Ensure precise program documentation and provide backup coverage across active programs.

• Coordinate ongoing enterprise initiatives such as NADA Seller Readiness, SHIFT rollout logistics, SolidRoad adoption tracking, and other readiness programs.

• Manage project plans and cross-functional planning schedules for large-scale sales events.

• Track content and training readiness, escalating any timeline and scope conflicts.

• Contribute to post-event analysis, survey design, feedback synthesis, and post-mortem facilitation.

• Schedule and lead coordination meetings; monitor progress and identify bottlenecks, risks, and trade-offs.

• Implement capacity-planning inputs and timelines as determined by the Director.

• Lead project initiation and coordinate post-project reviews.

• Compile standard and ad-hoc reports, preparing data inputs for enterprise-level effectiveness reporting.

• Generate and oversee recurring and custom report requests.

• Utilize AI and automation tools to enhance coordination, tracking, scheduling, reporting, and data compilation.

⛳️ Requirements

• Bachelor’s degree in a relevant field and 8 years of program or project management experience, including complex, cross-functional enterprise initiatives with multiple stakeholders and competing timelines; or a master’s degree and 6 years of experience; a Ph.D. and 3 years of experience; or 12 years of program or project management experience.

• Demonstrated expertise in enterprise project/program management tools, including project-planning, work-management, and dashboarding platforms such as Smartsheet.

• Advanced proficiency in data and reporting, including structuring, synthesizing, and visualizing program and capacity data.

• Proven experience with AI and automation tools for coordination, reporting, and program management.

• Excellent cross-functional coordination abilities, including managing handoffs and dependencies.

• Experience in program-managing large-scale events or multi-workstream initiatives from start to finish.

• PMP, PgMP, Agile, or similar project/program management certifications.

• Strong communication skills to effectively engage with all organizational levels.

• Self-motivated and self-directed, with robust organizational follow-through and the capacity to manage shifting priorities with minimal supervision.

• Must pass a pre-employment drug test.

• Must be authorized to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

• Must reside in Minnesota.

🏝️ Benefits

• Flexible vacation with pay.

• Seven paid holidays each year.

• Up to 160 hours of paid wellness annually for employees or family members.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid sick leave.

• Flexible vacation/wellness days.

• Reasonable accommodations for qualified applicants or employees with disabilities.