Senior E-Commerce Specialist, Shopify

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Oversee daily operations of Shopify across Hay House storefronts, which includes managing product and catalog data, collections, metafields, navigation, pricing, promotions, merchandising, apps, integrations, and ensuring data accuracy.

• Assess storefront performance, conduct quality assurance and troubleshooting, maintain product feeds and social-commerce links, and escalate any technical issues as necessary.

• Drive storefront merchandising and optimize conversion rates by utilizing customer insights and performance data.

• Collaborate with the Marketing team on Shopify campaigns and promotional activities.

• Work alongside the Development team to define project requirements, coordinate initiatives, conduct quality assurance, and support production launches.

• Manage e-commerce reporting utilizing Shopify, GA4, and other relevant tools, converting performance metrics into actionable insights and recommendations.

• Keep an eye on emerging channels, including social commerce, AI-driven traffic, and agentic commerce.

• Implement approved AI and automation tools, such as ChatGPT Enterprise, to enhance workflows, merchandising, efficiency, discoverability, and customer experience while maintaining human oversight.

• Develop and maintain standard operating procedures (SOPs) and process documentation.

• Stay informed about Shopify functionalities and e-commerce trends, suggesting improvements that bolster efficiency, customer experience, and sales.

• Report directly to the Director of E-Commerce.

⛳️ Requirements

• A Bachelor’s degree in Marketing, E-Commerce, Business, or a related discipline, or equivalent professional experience.

• 3-5 years of hands-on Shopify administration experience in an enterprise-level or similarly complex e-commerce setting.

• Proven experience collaborating with technical teams and utilizing analytics to enhance e-commerce performance.

• Background in managing multiple Shopify storefronts, e-commerce migrations, or an expanding multi-site platform.

• Strong e-commerce acumen in connecting catalog data, platform configurations, feeds, integrations, merchandising, and storefront experiences.

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Technical proficiency, including the ability to write clear requirements and documentation, and knowing when to escalate an issue.

• Responsible usage of AI and automation, ensuring accuracy, validation, data privacy, and adherence to company policies.

• Capability to juggle multiple priorities in a dynamic e-commerce landscape.

• Strong written and verbal communication skills, with the ability to work collaboratively across different teams.

• Must reside in or be willing to move to an eligible U.S. state.

• Employment eligibility will be verified through federal E-Verify.

🏝️ Benefits

• 4-day work week.

• Comprehensive Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO), Pay in Lieu of Time Off, and Shared Leave.

• Paid Holidays plus a Floating Holiday.

• 401k Match.

• Company-sponsored Short-Term & Long-Term Disability Insurance.

• Company-paid $50K Life/AD&D Insurance.

• Emergency Savings Account with Company Contributions.

• Flexible Spending Accounts.

• Discounts on Gym Memberships.

• Support for Professional Development & Education Assistance.

• Employee Assistance Program (EAP) available for you and your family.

• Remote work opportunities.