E-Commerce Marketplace Manager

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Conduct research to discover new supplier candidates within target categories through competitive analysis, industry resources, and identification of internal category gaps.

• Initiate outreach to potential suppliers, communicate SupplyHouse’s marketplace value proposition, and manage early relationships during the qualification phase.

• Collaborate with Category Management to prioritize supplier discussions in accordance with the category strategy.

• Oversee the supplier onboarding process, which includes coordinating agreements, managing contracts, fulfilling data requirements, and establishing timelines.

• Lead the setup and validation of technical feeds by mapping product data, ensuring feed accuracy, and addressing data quality issues.

• Educate suppliers on SupplyHouse’s systems, data standards, and operational requirements.

• Act as the primary contact for suppliers during onboarding, resolving issues to ensure timely go-live milestones.

• Document the onboarding process and maintain Standard Operating Procedures (SOPs).

• Develop and manage processes related to claims, warranty, and returns.

• Track supplier performance after launch and identify any issues related to service levels, data quality, and accounting.

• Review weekly feeds for new item recommendations and coordinate catalog updates.

• Analyze competitor listings to identify potential enhancements in content, imagery, and positioning.

• Conduct audits on images and perform data cleanup, including updates to attributes and filters.

• Test and record new marketplace features and functionalities of the supplier dashboard.

• Carry out data cleanup, content audits, and reconciliation projects across systems.

• Collaborate with teams in Merchandising, Pricing, Supply Chain, Customer Service, Order Fulfillment, and Product Catalog.

• Address basic escalated inquiries from marketplace customers and analyze return trends.

• Reconcile discrepancies related to freight and non-freight shipping and update product dimensions.

• Monitor out-of-stock products and communicate any gaps to the Merchandising team.

• Assist with price adjustments to ensure alignment between SupplyHouse and supplier pricing.

⛳️ Requirements

• A Bachelor's degree in Business, Marketing, Merchandising, or a related discipline (or equivalent professional experience).

• A minimum of 3-5 years of experience in marketplace operations, e-commerce merchandising, or a similar field.

• Strong analytical abilities to interpret sales and inventory data and convert findings into actionable insights.

• Proficiency in Microsoft Excel and comfort with various data systems and reporting tools.

• Experience in managing supplier or vendor relationships in an operational role.

• Excellent organizational skills with the capability to handle multiple projects and adapt to changing priorities.

• Effective written and verbal communication skills, enabling coordination across cross-functional teams.

• Proven track record of documenting processes and creating structured, repeatable SOPs.

• Candidates must currently be authorized to work in the U.S. on a full-time basis; SupplyHouse.com does not sponsor work visas.

• Ability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m. with time zone flexibility.

• Preferred: Experience with marketplace platforms (e.g., Amazon, Home Depot, Walmart, or similar) or B2B e-commerce environments.

• Preferred: Familiarity with product feed management, catalog systems, or Master Data Management (MDM) tools.

• Preferred: Experience in the plumbing, HVAC, or trade supply distribution sectors is advantageous.

🏝️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.

• 401(k) plan with up to a 4% company match.

• Paid vacation, sick leave, and holidays.

• Company-sponsored basic life insurance and long-term disability coverage.

• Discounts on auto, home, and pet insurance programs.

• Flexible Spending Account (FSA).

• Access to confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP).

• Provision of company equipment and a one-time $250 stipend for remote work setup.

• Annual budget of $750 for professional development.

• Monthly $25 Grubhub credit.

• Rewards and recognition program for employees.

• Ownership for All program, providing financial benefits from company growth and achievements.

• Wellness initiatives and a flexible work policy.

• Opportunities for annual merit increases and bonuses.

• Hands-on training programs.

• Commitment to diversity and inclusion initiatives.

• Options for internal mobility within the company.

• Paid time off for volunteering activities.

• Participation in donation drives and employee-nominated charitable contributions.

• Monthly town hall meetings, regular one-on-one check-ins, employee feedback initiatives, and a company-wide idea submission platform.