Senior Dispatcher

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Evaluate and allocate all open events.

• Ensure that the necessary authorization has been secured to dispatch the event.

• Assign the suitable and nearest Service Provider to carry out the required repairs.

• Notify customers of estimated arrival times and adhere to their specified instructions.

• Update the on-duty manager regarding any delays from service providers or issues with repairs.

• Collaborate with New Call/Follow Up Representatives to resolve issues.

• Manage the overflow of incoming new events.

• Provide assistance to New Call/Follow Up Representatives as needed.

• Help in addressing customer inquiries.

• Offer peer training.

• Maintain an above-average efficiency rating.

• Ensure consistent good attendance.

• Carry out other assigned tasks and projects.

⛳️ Requirements

• High School Diploma or GED Certificate is required.

• A minimum of two years of relevant experience.

• Must have served as a Coordinator-Dispatcher II for at least one year.

• Proficient in Microsoft Office Suite.

• Basic understanding of diesel mechanics and customer profile knowledge.

• Must pass a pre-employment drug test.

• Currently authorized to work in the United States for any employer without the need for current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future.

• Flexible work shift availability.

🏝️ Benefits

• A minimum of 6.67 hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

• Reasonable accommodations for qualified applicants or employees with disabilities.