Senior Director – Technology and Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Acts as the VP’s technology delivery right-hand, managing daily execution, operational performance, delivery governance, and escalation management across the technical portfolio.

• Oversees application development, automation, platform development, integration delivery, release management, and application support for clinical business solutions.

• Converts business strategies, product roadmaps, requirements, and priorities into actionable delivery plans, estimates, staffing models, milestones, and measurable outcomes.

• Collaborates with enterprise architecture and solution architecture to ensure alignment with architectural, security, data, integration, resiliency, and technology standards.

• Establishes and manages software development lifecycle practices using Agile, DevOps, testing, change control, release, documentation, and quality assurance.

• Takes ownership of portfolio execution, which includes scope, schedule, resources, dependencies, risks, issues, quality, financial performance, and stakeholder communication.

• Directs automation strategy execution, workflow automation, process optimization, reusable capabilities, controls, monitoring, and sustainable support models.

• Provides interim leadership for the platform development team, recruits and mentors its future manager, and transitions responsibilities smoothly.

• Manages application support and service operations, covering incidents, problems, requests, changes, releases, root cause analysis, service levels, availability, and continuous improvement initiatives.

• Develops dashboards and operating reviews for delivery, throughput, quality, technical debt, application health, service levels, incidents, customer satisfaction, capacity, and financial performance.

• Balances development, enhancements, production support, regulatory needs, technical debt, platform lifecycle, and modernization priorities effectively.

• Constructs capacity, workforce, succession, and sourcing plans across employees, contractors, managed services, and vendors.

• Guides and develops technical managers, leads, engineers, developers, automation specialists, analysts, and support professionals.

• Manages technology vendors and delivery partners, overseeing performance, statements of work, deliverables, service levels, financials, risks, and corrective actions.

• Ensures that solutions and support processes adhere to security, privacy, HIPAA, audit, data governance, business continuity, and regulatory requirements.

• Provides executive reporting, recommendations, decision support, and escalation of significant risks, dependencies, trade-offs, and delivery constraints.

• Promotes continuous improvement, standardization, automation, and reuse to enhance delivery speed, quality, reliability, transparency, and business value.

⛳️ Requirements

• Bachelor’s degree in computer science, information systems, engineering, business, healthcare administration, or a related field; relevant experience may be considered in lieu of education.

• A Master’s degree and relevant certifications in technology, delivery, Agile, project/program management, IT service management, or cloud disciplines are preferred.

• 12+ years of progressive experience in technology delivery, software engineering, application development, automation, platform operations, or application support.

• 7+ years of experience leading managers and multidisciplinary technical teams in an enterprise environment.

• Responsible for a substantial application or technology portfolio, including delivery, operations, budgets, vendors, workforce planning, and executive stakeholder relationships.

• Experience in healthcare technology, including clinical, charge capture, coding, revenue cycle, or other regulated platforms is strongly preferred.

• Familiarity with enterprise transformation, platform modernization, vendor implementations, operating model development, SAFe Agile leadership, and organizational change is preferred.

• Experience overseeing enterprise application delivery and operations in a complex, highly regulated environment.

• In-depth knowledge of application development, automation, integrations, APIs, cloud and hosted platforms, DevOps, testing, release management, observability, and production support.

• Ability to translate strategy and business priorities into practical delivery plans and hold teams accountable for measurable commitments and outcomes.

• Strong command of portfolio, program, project, financial, resource, vendor, risk, and service management disciplines.

• Ability to operate effectively across solution management, enterprise project management, enterprise architecture, engineering, operations, security, data, and business teams.

• Executive presence with excellent verbal, written, facilitation, negotiation, and stakeholder management skills.

• Capability to lead through ambiguity, organizational change, competing priorities, production incidents, and high-visibility delivery challenges.

• Strong analytical and problem-solving skills with a data-driven approach.

• Ability to build, coach, and retain high-performing teams while developing managers and technical leaders.

• Working knowledge of healthcare privacy, security, compliance, clinical, and revenue cycle operations is strongly preferred.

🏝️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Access to office equipment (either in office or remote).