Senior Director, Client Education – Healthcare SaaS

This is a fully remote position, open to applicants in California.

📋 Description

• Provide strategic and operational direction for Experian Health's Learning & Development function catering to external clients.

• Own the vision, roadmap, and execution of a scalable client education initiative.

• Lead instructor-led training sessions, on-demand eLearning modules, video tutorials, learning labs, and the client Learning Portal.

• Build and manage a team of instructional designers and client educators.

• Advocate for innovation, including the responsible application of AI in educational content.

• Enhance client adoption, self-service usage, product proficiency, and customer satisfaction through measurable educational programs.

• Oversee the multi-year Client Education strategy across Experian Health products.

• Design and implement blended learning solutions for both implementation and ongoing adoption.

• Establish standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and course catalogs.

• Provide insights on capacity, prioritization, and risk to leadership for investment and resource allocation decisions.

• Guide the development and updating of eLearning and training materials in response to product and system enhancements.

• Create authoring workflows, templates, and governance to minimize manual effort and expedite update cycles.

• Administer the client Learning Portal (LMS), covering learning plans, enrollment, and reporting.

• Utilize learning-effectiveness measures and client feedback to refine curricula and delivery methods.

• Support change management activities related to product launches, workflow modifications, and client adoption strategies.

• Formulate product adoption strategies from initial implementation to advanced utilization and optimization of Experian Health solutions.

⛳️ Requirements

• 8+ years of experience in Learning & Development.

• 8+ years of experience in Client Education.

• 8+ years of experience in training leadership, including building and managing teams, within healthcare technology, SaaS, or revenue cycle management settings.

• Proven experience in developing and scaling blended learning programs for external clients or end-users.

• Experience with AI application in L&D to expedite content development, enhance quality, and boost efficiency.

• Practical experience with eLearning authoring tools and administration of learning management systems (LMS).

• Knowledge of healthcare revenue cycles and familiarity with Experian Health solutions is advantageous.

• Experience in contributing to process improvement, automation, or operational transformation initiatives.

• Epic experience is a plus.

• 5+ years of experience in people management.

• 10% travel is required.

🏝️ Benefits

• Flexible Time Off: 20 Days.

• Variable pay opportunity.

• Comprehensive compensation package and bonus plan.

• Medical, dental, and vision benefits.

• Matching 401K.

• Flexible work environment; options to work remotely, in a hybrid setting, or in-office.

• Volunteer time off.

• Vacation.

• Sick leave.

• 12 paid holidays.

• Accommodation support for disabilities or special needs.