Senior Director, Site Reliability Engineering

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead the global Multi-tenant Site Reliability Engineering (SRE) organization through managers and senior technical leaders.

• Establish the SRE strategy and operating model, encompassing ownership, decision rights, priorities, escalation paths, and regional coordination.

• Oversee the reliability and platform modernization roadmap, including Kubernetes adoption, regional deployment strategy, data platform enhancements, technical debt reduction, and operational risk mitigation.

• Collaborate with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management teams.

• Enhance DevOps practices by optimizing software delivery and operational collaboration, CI/CD controls, automation, self-service, and infrastructure-as-code methodologies.

• Advance production operations by implementing service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis.

• Direct production change governance and ensure traceability.

• Develop organizational metrics for reliability, incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through.

• Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career progression across teams and locations.

• Represent Multi-tenant SRE to senior leadership and communicate technical risks, trade-offs, dependencies, investment requirements, and commitments.

⛳️ Requirements

• 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or similar engineering positions.

• Extensive experience in leading managers and senior technical leaders across various teams.

• Proven experience operating high-volume, mission-critical, customer-facing SaaS services in a global context.

• Significant DevOps experience, including CI/CD practices, automation, platform tooling, and shared ownership of production results.

• Strong expertise in infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices.

• In-depth knowledge of reliability engineering and contemporary production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness.

• Experience in leading large-scale modernization, migration, or platform standardization initiatives involving distributed dependencies and multiple stakeholder groups.

• Strong business acumen and operational judgment.

• Excellent written and verbal communication skills.

• Bonus: Experience with large AWS-based SaaS, identity, authentication, or authorization platforms across multiple regions.

• Bonus: Familiarity with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services.

• Bonus: Experience with GitOps, Argo CD, Terraform, or equivalent infrastructure-as-code systems.

• Bonus: Experience in building internal developer platforms, self-service capabilities, platform abstractions, or automation.

• Bonus: Understanding of security and compliance requirements for regulated clients.

• Bonus: Experience in leading follow-the-sun operational models across the Americas, EMEA, and Asia-Pacific.

• Bonus: Familiarity with FinOps practices.

• Bonus: Experience utilizing AI-assisted engineering or automation.

🏝️ Benefits

• Flexible, collaborative work environment.

• Company culture that empowers employees to excel in their roles.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous PTO and holiday schedule.

• Parental leave.

• Progressive healthcare options.

• Retirement programs.

• Opportunity for education reimbursement.

• Commuter offset for specific locations.