Senior Director, Sales Systems & Processes

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement a detailed sales capabilities roadmap that aligns with company and sales strategies.

• Define and carry out the AI strategy for Sales, focusing on workflows that involve representatives, process automation, and the systems architecture.

• Set standards for data quality, security, responsible AI usage, and assess impact.

• Take ownership of and enhance Sales processes to align with Global Sales strategies and boost productivity.

• Manage business-operated Sales systems, including budgeting, implementation, provisioning, and optimization.

• Collaborate with IT to ensure Sales systems roadmaps are aligned with IT capacity and prioritization.

• Lead strategic initiatives related to Sales systems and work together on requirements, solution deployment, and sales training.

• Oversee policies and processes related to Sales data governance.

• Manage Sales support, service level agreements (SLAs), root cause analysis, resolutions, and quarterly key performance indicator (KPI) tracking.

• Handle relationships with software vendors and facilitate feature implementation, licensing, and spend management.

• Direct the consolidation of Sales systems and processes following acquisitions, which includes CRM and data migration, territory and quota mapping, product and price book alignment, and application retirement.

• Supervise Sales Operations managers and analysts, addressing priorities, capacity, and removing obstacles.

• Continuously enhance and scale the sales ecosystem, providing guidance to Revenue Operations leadership on productivity and application optimization.

• Manage a global team that reports to the VP of Revenue Operations & Data Intelligence.

⛳️ Requirements

• Over 10 years of experience managing sales processes and the sales technology stack within high-growth software/SaaS firms.

• At least 5 years of experience leading global teams.

• Background in GTM Systems, Business Systems, or Revenue Operations roles.

• Extensive hands-on experience as the business owner of essential sales applications, including SFDC and CPQ, Clari, Salesloft, Dun & Bradstreet, forecasting, planning, sales engagement, and data enrichment tools.

• Proven experience in applying AI in a sales organization, including identifying use cases, deploying them operationally, and managing data quality, security, and vendor risk.

• Demonstrated capability in leading large-scale changes in Sales operations with measurable outcomes.

• Experience in implementing CRM/SFDC best practices.

• In-depth understanding of Lead to Order/Renewal processes in an ACV/ARR environment.

• Experience working with IT to convert field needs into system requirements, negotiate priorities, and align with IT capacity.

• Strong listening skills to engage stakeholders, solve problems, find effective solutions, and escalate issues when necessary.

• Ability to think strategically while managing details and multiple initiatives in a fast-paced environment.

• Bachelor's degree in Business, Management, Technology, or a related field.

• This role is focused on business-side ownership rather than IT functions.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Employee Stock Purchase Plan (ESPP).

• Flexible time off.

• Paid company holidays and sick leave.

• Gender-neutral parental leave.

• Grandparent leave.

• Medical, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Life and disability insurance.

• Health and dependent care Flexible Spending Account (FSA).

• Optional benefits (hospital, accident, critical illness).

• Employee Assistance Program (EAP).

• ARAG pre-paid legal services.

• Nationwide pet insurance.

• Cancer Care program.

• Global business travel medical insurance.

• Home office allowance.

• Mobile phone reimbursement.

• Wellness coaching.

• Gym and wellness reimbursement.

• Coverage for fertility treatments.

• Adoption and surrogacy reimbursement.