Senior Director, Revenue Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the Americas field operations from start to finish, serving as the operational right hand to the Americas Chief Revenue Officer (CRO).

• Oversee territory and quota execution throughout the region, which includes the design, assignment, coverage modeling, and adjustments within the year.

• Ensure discipline in forecasting, maintain pipeline hygiene, accuracy in forecasts, and adhere to the weekly operating rhythm.

• Provide support for sales operations related to territory execution, forecasting processes, and CRM/sales systems.

• Supervise the execution of quote-to-order processes, ensuring accuracy in bookings and efficiency in cycle time.

• Manage partner registrations, deal flow, and operational support for channels.

• Lead the strategy for regional reporting and analytics, providing insights on pipeline, forecast, productivity, and revenue performance.

• Convert regional priorities into operational plans with designated owners and timelines.

• Represent field operations in regional leadership discussions and highlight risks with actionable context.

• Guide, develop, and enhance the capabilities of the Americas field operations team.

• Document recurring processes and assign specific coverage responsibilities.

• Collaborate with global Revenue Operations centers of excellence across planning, analytics, compensation, and systems.

• Assist in operational cleanup and process restructuring during the transition to a unified CRM platform.

⛳️ Requirements

• A minimum of 8 years of experience in revenue or sales operations, including at least 3 years in a leadership role within a regional field operations team.

• Experience in designing territories and quotas at scale within a global enterprise software environment.

• Demonstrated capability to create, implement, and scale operational processes, governance, and documentation standards in transforming environments.

• Background as the operational partner to a CRO or regional sales leader.

• Strong proficiency in Salesforce.

• Familiarity with planning and analytics tools such as Anaplan or similar.

• Practical experience with sales engagement platforms such as Outreach or Gong.

• Exceptional attention to detail; take ownership of forecast and quota data as the authoritative source, with zero tolerance for inaccuracies.

• Executive presence; must possess credibility with C-suite executives and be comfortable leading and presenting in high-level meetings.

• Proven success in leading operational teams through complex system implementations, mergers, acquisitions, and organizational changes.

• Ability to influence, collaborate, and drive results across teams that are geographically dispersed and across various time zones.

• A Bachelor's degree is required.

🏝️ Benefits

• Be part of a global team acknowledged for their enthusiasm and innovation.

• Engage in an innovative product culture with exposure to diverse projects.

• Receive training and development from industry-leading experts.

• Enjoy a 401(k) plan with company matching.

• Access to medical, dental, and vision insurance.

• Benefit from disability and life insurance coverage.

• Take advantage of flexible paid time off (PTO).

• Paid holidays and parental leave are included.

• Tuition reimbursement opportunities are available.

• Competitive pay and benefits based on the candidate’s skills, experience, and qualifications.

• Comprehensive benefits catered to various life circumstances and needs.

• Opportunities for career advancement.

• Enjoy a balanced work-life environment.