Senior Director, Product Communications

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of how OleOle’s products, features, and user experiences are articulated to customers on both web and mobile platforms.

• Collaborate closely with the Founder, as well as product, design, and engineering teams.

• Create user-oriented product communications for onboarding, registration, social interactions, content experiences, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, AskOle, and other future offerings.

• Develop explanations for features, onboarding interfaces, calls to action, consent and permission messaging, notifications, transaction alerts, success and error messages, help content, FAQs, and introductions to new features.

• Determine communication needs prior to the launch of products.

• Assess product workflows from the user’s standpoint to identify areas where explanation, education, reassurance, or context is necessary.

• Define OleOle’s product voice and communication standards throughout various products and user journeys.

• Design standards that are effective across different countries, cultures, and languages.

• Craft communications for product launches and significant updates.

• Maintain consistency in communications outside the product with the user experiences within the product.

• Ensure that technically complex products are presented in a straightforward and comprehensible manner for users.

⛳️ Requirements

• Over 10 years of experience in product communications, content design, UX content, product marketing, or a related role in consumer technology.

• Extensive senior-level responsibility.

• Proven experience managing user-facing communications for a substantial consumer technology product or platform.

• Skill in simplifying complex products into clear and straightforward language.

• Experience collaborating directly with product managers, designers, engineers, and senior leadership throughout the product development lifecycle.

• Proven track record in developing product messaging covering onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, and FAQs.

• Background in intricate consumer product categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI.

• Experience in establishing product voice, terminology, editorial standards, and communication systems across multiple products and teams.

• Experience launching major consumer products or features, coordinating communications before, during, and after launch.

• Understanding of how communication impacts adoption, activation, engagement, trust, retention, and conversion.

• Experience articulating sensitive or high-trust communications such as payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access.

• Background in developing communications for international products and collaborating with localization and translation efforts across various languages and cultures.

• Exceptional written English and outstanding editing abilities.

• Strong product insight and confidence in questioning unclear product experiences.

• Ability to thrive in an early-stage, fast-paced environment with shifting requirements.

• Highly proactive; readiness to personally write, edit, review, and establish the communication framework.

• Strongly preferred: experience with a major global consumer technology organization offering sophisticated, multi-product user experiences.

• Familiarity with football and international sports is a significant advantage.

🏝️ Benefits

• Transition to a competitive salary along with equity and token ownership after company funding.

• Equity and token ownership following the funding.

• Option for remote work.

• Travel related to the role.