OCM Communications Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the planning and execution of Organizational Change Management (OCM) for a global transformation initiative.

• Perform stakeholder impact assessments and analyze change impacts.

• Create stakeholder personas and develop audience segmentation strategies.

• Evaluate organizational readiness and identify risks associated with adoption.

• Formulate strategies for change adoption, engagement, and reinforcement.

• Assist in business readiness planning and deployment activities.

• Establish change metrics to monitor adoption and engagement levels.

• Facilitate workshops, meetings, focus groups, and feedback sessions with stakeholders.

• Identify areas of resistance and devise mitigation strategies.

• Develop and implement integrated communication strategies in line with program milestones and rollout activities.

• Create comprehensive communication plans, messaging frameworks, schedules, and stakeholder engagement strategies.

• Produce communication materials such as executive presentations, leadership updates, email campaigns, FAQs, talking points, internal website content, awareness materials, stakeholder briefings, training resources, and change and readiness communications.

• Assist in creating educational and multimedia content, including videos.

• Customize messaging and communication strategies for various stakeholder groups and audiences.

• Identify suitable communication channels for impacted stakeholder groups.

• Coordinate communications across global regions, business units, and functional teams.

• Collaborate with translation teams when communications need to be delivered in multiple languages.

• Develop readiness, training, and adoption strategies.

• Monitor stakeholder feedback and offer recommendations to program leadership.

• Support rollout, stabilization, and organizational readiness initiatives.

• Collaborate with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams.

• Prepare updates and governance materials for executive-level audiences.

• Assist in leadership engagement and sponsor communications.

• Contribute to the management of risks, issues, dependencies, and stakeholder engagement activities.

• Maintain communication and change management deliverables aligned with program goals and timelines.

• Manage multiple communication and stakeholder engagement initiatives concurrently.

⛳️ Requirements

• A minimum of 7 years of experience in Organizational Change Management, Communications, Transformation, or related fields.

• Proven experience in developing and implementing organizational change and communication strategies.

• Experience in conducting impact assessments, stakeholder analysis, audience segmentation, readiness assessments, and adoption planning.

• Proven track record in managing communications across complex and cross-functional stakeholder groups.

• Exceptional verbal and written communication abilities.

• Strong experience in executive communications and presentation development.

• Ability to create practical communication and engagement materials for diverse stakeholder audiences.

• Capability to grasp complex initiatives and translate them into clear, business-focused messaging.

• Strong facilitation, consulting, and stakeholder engagement skills.

• Ability to manage multiple communication and change deliverables independently in a fast-paced environment.

• Comfortable working strategically while also engaging in hands-on communications and change management execution.

• Prosci Change Management certification is highly desirable.

• Experience in supporting technology, IT, cybersecurity, infrastructure, or other technical transformation projects.

• Experience in creating educational videos, visual communications, or other multimedia change materials.

• Experience managing internal websites, intranet pages, or similar employee communication channels.

• Experience in coordinating communications across multiple regions or languages.

• Experience in large enterprise or highly regulated environments.

• Familiarity with Microsoft 365 collaboration and communication platforms.

• Ability to work independently.

• Collaborative approach to teamwork.

• Strategic mindset combined with a hands-on methodology.

• Ability to influence stakeholders effectively.

• Capacity to engage stakeholders at all organizational levels.

• Strong organizational skills with the ability to manage multiple communication streams simultaneously.

• Ability to collaborate across various regions, business units, and functional teams.

• Ability to deliver high-quality work in a fast-paced transformation environment.

🏝️ Benefits

• 6-month contract with the possibility of extension.

• Day schedule, 37.50 hours per week.

• Remote role with the flexibility to work from any location in Canada.