Senior Director, PBM Implementation and Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning, execution, and successful completion of all client implementation projects.

• Set up governance frameworks for implementations, which include status updates, risk management, issue resolution, decision tracking, and escalation processes.

• Ensure that implementation tasks are finished on schedule, within the defined scope, and in alignment with client expectations and organizational standards.

• Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants.

• Track implementation health across the portfolio while proactively addressing risks, resource limitations, and delivery obstacles.

• Guarantee that implementation deliverables adhere to quality benchmarks and contractual commitments.

• Act as the primary operational leader for client implementations, fostering relationships with client stakeholders.

• Lead implementation steering committees, status updates, and operational governance meetings.

• Offer guidance to clients regarding implementation readiness, operational impacts, testing strategies, and deployment planning.

• Create and enhance implementation methodologies, playbooks, tools, templates, and best practices.

• Standardize processes and establish metrics and dashboards for quality, efficiency, client satisfaction, resource utilization, and project performance.

• Direct resource forecasting, staffing allocations, workload balancing, and capacity planning.

• Collaborate with Sales, Consulting, Product, Operations, Clinical, Technology, and external partners.

• Develop dashboards, project scorecards, milestone tracking tools, SLA reporting, and executive summaries.

• Monitor portfolio performance and provide actionable insights and recommendations.

• Lead, mentor, and develop the implementation team; assist with recruitment, onboarding, professional development, performance evaluations, and career progression.

• Coordinate implementation efforts with PBMs, technology vendors, implementation partners, and other third-party organizations.

• Manage external dependencies, partner performance, issue resolution, and escalation processes.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or a related field is required.

• A Master's degree is preferred.

• Over 10 years of experience in implementation, operations, consulting, or project leadership roles.

• At least 5 years of leadership experience managing implementation, project management, consulting, or operational teams.

• Proven track record of leading large-scale client implementations in healthcare, pharmacy benefit management, managed care, consulting, or similar sectors.

• Experience handling complex cross-functional projects involving various stakeholders.

• Strong background in operational process improvement, governance, and service delivery management.

• In-depth knowledge of PBM implementation methodologies, project governance, and operational delivery models.

• Excellent leadership and team development skills.

• Exceptional executive communication and client relationship management abilities.

• Experience in resource planning, capacity management, and workforce forecasting.

• Strong analytical and problem-solving capabilities.

• Ability to juggle multiple priorities in a fast-paced environment.

• Experience in developing and enhancing operational processes and performance management frameworks.

• Preferred knowledge of healthcare, pharmacy benefits, managed care, or consulting operations.

🏝️ Benefits

• Generous Paid Time Off.

• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days.

• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.

• Employee referral bonus program of $1,500 for each hired referral.

• Employee recognition programs and additional awards and recognition initiatives (including trips!).

• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.

• Mentorship Program.

• Tuition Reimbursement Program.

• Leadership Development opportunities.

• Pet Insurance.

• Identity Theft & Fraud Protection Coverage.

• Legal Planning assistance.

• Family Planning support.

• Menopause & Midlife Support.

• 401(k) matching.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Wellness and employee assistance programs.

• A 50/50 Work Culture emphasizing collaboration, teamwork, and an inclusive work environment.

• EPIC Gives Back charitable initiatives, including Donation Connection, Employee Assistance Fund, and People First Foundation.