Senior Director, PBM Account Services

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Oversee strategy, overall service performance, and account service teams for current PBM clients

• Collaborate on the development of a long-term account strategy for Key Account clients

• Engage in communication across various organizational levels, both internally and externally

• Direct Client Services teams and projects

• Create and implement annual Strategic Business Plans in partnership with account teams and clients

• Enhance client retention, support corporate strategic objectives, and boost customer satisfaction

• Eliminate barriers and promptly address customer issues

• Mentor, guide, train, and conduct performance evaluations for team members

• Participate in significant Strategic Client Consultative Reviews, Strategic Business Plan meetings, and other client engagements

• Update processes, establish centralized resources, encourage cross-training, and embrace technology-driven, data-informed decision-making

• Provide leadership and oversight for Account Executives and the execution of Account Management strategies and tactics

• Communicate with Navitus senior leadership and external C-suite executives; deliver quarterly executive performance summaries

• Attend important Management Committee meetings

• Supervise the creation and presentation of Strategic Business Plans, Consultative QBRs, and Performance Standard reports

• Assist staff with Performance Guarantees and best practices

• Manage clients at a strategic level, including senior client management teams

• Engage in cross-functional matrix teams and committees

• Lead internal departmental and corporate projects

• Measure, monitor, and report on key performance indicators and client service metrics

• Develop and establish strategic direction for the Client / Clinical Services team

• Provide ongoing formal training

• Oversee cross-training initiatives across departments

• Offer expert input during hiring and onboarding processes

• Travel to client locations as necessary

• Fulfill additional duties as assigned

⛳️ Requirements

• Bachelor’s degree from an accredited institution is required

• A minimum of 10 years of progressive experience working directly with Managed Care clients is required

• At least 5 years of progressive leadership experience, including managing individual contributors or teams, or equivalent leadership experience such as coaching, mentoring, or leading complex initiatives or projects is required

• Comprehensive understanding of internal operations and clients’ benefit management philosophy, goals, and objectives is required

• Familiarity with the PBM industry and the Navitus advantage in comparison to competitors is required

• Knowledge of formulary managed care systems, principles, and practices, including DUR and prior authorization, is required

• Commitment to participate in, adhere to, and support compliance program objectives

• Ability to consistently interact cooperatively and respectfully with colleagues

• Residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming are not eligible for remote work

🏝️ Benefits

• Industry-leading benefits for Health, Dental, and Vision insurance

• 20 days of paid time off

• 4 weeks of paid parental leave

• 9 paid holidays

• 401K company match of up to 5% - No vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membership support

• Referral Bonus Program – up to $750!

• STAR Bonus % (At Risk Maximum): 17.50 - Sr Director