Senior Director, Order To Cash

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete Order to Cash process and its execution across various business models, platforms, and regions, including North and South America.

• Ensure that billing, collections, revenue recognition, credit, customer master data, and cash application tasks are performed accurately and promptly.

• Supervise processes supported by SAP, Salesforce, Vistex, and other billing and reporting systems.

• Manage daily cash flow consistency, address misdirected or unidentified payments, and carry out due-to/due-from reconciliations.

• Define and track OTC performance metrics, such as aging, unapplied cash, billing accuracy, collection effectiveness, and customer satisfaction.

• Act as the primary OTC contact during mergers and acquisitions.

• Collaborate with Business Development on new deals and agreements to facilitate systematic revenue processing.

• Manage a customer portfolio that generates over $4 billion in annual revenue.

• Coordinate with Revenue Recognition to ensure that billing aligns with individual customer agreements.

• Enhance and develop OTC team capabilities through talent identification, development, and management.

• Serve as a key liaison for Corporate Finance, Label Finance, Internal Audit, and Shared Services.

• Utilize system automation, AI-based reconciliation tools, and optimized workflows.

• Act as an escalation point for OTC issues and the final approver.

• Lead daily OTC operations and supervise both onshore and offshore OTC leaders.

• Collaborate with RTR on month-end close activities, PTP on working capital improvements, GPO on process enhancement, and Risk Management, Treasury, and Legal on OTC portals and wallets.

⛳️ Requirements

• Over 10 years of experience in Order to Cash, Revenue Operations, or a related field, with a focus on credit and collections oversight.

• More than 5 years of leadership experience in Order to Cash delivery.

• Exceptional communication, influencing, and team management skills in a remote-first setting.

• Proficient in value-stream mapping OTC processes, including billing, credit, collections, cash applications, and industry-specific revenue streams.

• Skilled in mapping upstream and downstream processes for smooth organizational transitions.

• Bachelor’s Degree in Accounting, Finance, Economics, or a related discipline.

• Experience leading collaborative discussions with a variety of stakeholders.

• Strong executive-level communication abilities.

• Familiarity with US GAAP, SOX compliance, and auditing procedures.

• Proven track record in driving continuous improvement and challenging standard operations.

• Background in TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis methodologies.

• Experience ensuring compliance with relevant laws and data policies regarding policies and processes.

• Proficient in desktop applications, financial ERP software, process flow tools, and/or statistical analysis.

• Extensive experience working with a large and complex ERP system.

• Basic understanding of IT project management methodologies, Agile, or SDLC.

• Ability to manage multiple tasks, prioritize projects, work under pressure, and meet deadlines.

• CPA, MBA, or equivalent credentials preferred.

• Experience in the Music or Entertainment Industry is preferred.

• In-depth knowledge of SAP and S/4HANA is preferred.

• Experience with OTC activities in LATAM is preferred.

🏝️ Benefits

• Flexible remote work options.

• Opportunities for cross-functional collaboration and professional development.

• Comprehensive employee benefits for 2026 (linked document).

• Commitment to equal opportunity employment.