Senior Director of People Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create and take charge of DCX’s short- and long-term strategy for enhancing the people experience.

• Ensure alignment of people experience initiatives with the company's values, business goals, and organizational development.

• Direct the strategy, planning, creative direction, and implementation of company-wide employee engagement initiatives.

• Develop an engagement roadmap aimed at improving workplace culture, employee satisfaction, well-being, and retention.

• Discover innovative programs, partnerships, and initiatives that position DCX as an employer of choice.

• Design scalable programs to accommodate a diverse workforce across various locations and work settings.

• Provide counsel to executive leadership on matters related to employee engagement, culture, and workplace experience.

• Create initiatives that enhance employee connection, recognition, belonging, and long-term engagement.

• Collaborate with cross-functional leaders to improve the employee experience throughout the entire employee lifecycle.

• Utilize employee feedback, engagement surveys, and organizational trends to foster continuous improvement.

• Formulate strategies that integrate remote, hybrid, and on-site employees.

• Work with DCX Global HR to extend inclusive programming in the Philippines to the DCX Global Team.

• Collaborate with the People Experience team and other departments on attendance strategies.

• Offer strategic direction, leadership, mentorship, and professional growth for the Events, Client Hospitality, and Wellness teams.

• Set departmental goals, performance expectations, and accountability measures.

• Empower team leaders while ensuring alignment with the broader strategy.

• Encourage creativity, collaboration, innovation, and ongoing improvement.

• Employ AI tools to enhance team efficiency and workflows.

• Supervise company-wide events, wellness initiatives, recognition programs, and engagement experiences.

• Lead memorable virtual and in-person experiences that reinforce DCX’s culture.

• Manage client hospitality programs associated with large-scale international events.

• Oversee the development and enhancement of wellness programs addressing various aspects of well-being.

• Ensure that programs are inclusive, meaningful, and aligned with workforce requirements.

• Travel within the Philippines for site inspections and live event locations.

• Establish and monitor key performance indicators (KPIs) for engagement, participation, satisfaction, wellness, and retention.

• Assess program effectiveness and leverage data to inform investments and strategic decisions.

• Develop and manage annual departmental budgets.

• Present strategic recommendations, program results, and investment opportunities to executive leadership.

• Build and maintain relationships with external vendors and partners.

• Enhance operational efficiency and maximize returns on people experience investments.

• Perform other similar tasks as required.

⛳️ Requirements

• Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Communications, or a related field.

• A minimum of ten (10) years of progressive experience in employee experience, engagement, organizational culture, people strategy, or similar roles, including substantial senior leadership responsibilities.

• Demonstrated success in developing and executing organization-wide culture or employee experience strategies within a large organization.

• Experience in leading multiple functions or departments and aligning people initiatives with business goals at the executive level.

• Comprehensive understanding of engagement strategies, workplace culture, well-being, and retention drivers.

• Proven experience in leading large-scale engagement, wellness, recognition, or culture initiatives for distributed or sizable employee populations.

• At least ten (10) years of experience overseeing teams responsible for large-scale company-wide events and employee programs, including those hosting 1,000+ participants.

• Experience in developing and managing substantial departmental budgets.

• Experience negotiating with external vendors, contractors, and strategic partners.

• Exceptional written and verbal communication skills in English, including the ability to present at the executive level.

• Proficient in Microsoft Office, Google Workspace, and modern collaboration tools.

• Familiarity with AI-powered tools such as ChatGPT and Claude, along with emerging technologies that support employee experience and operational efficiency.

• An advanced degree or relevant professional certifications are preferred.

• Preferred: experience in the BPO, shared services, or other large, people-centric industries; leading employee engagement strategies within the Philippines; organizations undergoing significant growth or transformation; employee listening programs, employer branding, or culture transformation; strategic oversight of large-scale events and client hospitality programs.

🏝️ Benefits

• Industry-leading salary packages.

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Government-mandated benefits – Employer Share.

• Internet stipends upon regularization.

• HMO Coverage upon regularization (with an option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major spring and winter company live events.

• Monthly virtual employee appreciation events.

• Career skills training courses provided by the company.

• A company culture focused on your personal and professional development.