Senior Director of IT

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with the CTO and IT leaders to shape Liviniti’s cloud and technology strategy.

• Strategize and implement cloud-enabled solutions that align with business objectives.

• Oversee the company's cloud infrastructure, which encompasses public cloud, identity, voice, Contact Center, SDN, LAN/WAN, operations, business continuity, and disaster recovery.

• Assess and integrate emerging technologies such as multi-cloud, infrastructure as code, zero trust, observability, and modern collaboration tools.

• Ensure the design, implementation, and support of new services are cost-effective.

• Build and lead a high-performing team in infrastructure and cloud operations.

• Foster a collaborative culture emphasizing technical expertise, accountability, and customer service.

• Establish and maintain operational procedures through automation and ITIL-aligned service management.

• Review and uphold HIPAA, HITRUST CSF, and related information security policies and procedures.

• Oversee and maintain disaster recovery and business continuity plans for cloud environments.

• Manage budgeting and oversight for IT purchases, cloud usage, and vendor agreements.

• Lead both internal and external audits, including HITRUST, SOC 2, and HIPAA assessments.

• Supervise cybersecurity measures for network, cloud, and infrastructure resources.

• Deliver significant infrastructure projects and service enhancements while meeting quality, productivity, and ROI targets.

• Maintain monitoring and controls to ensure critical systems remain operational with minimal disruption.

• Adhere to HIPAA requirements regarding Protected Health Information and report any violations.

• Complete mandatory HIPAA training and demonstrate proficiency.

• Support and guide team members within the IT department.

⛳️ Requirements

• At least 10 years of experience in technology leadership roles focused on infrastructure, Microsoft Azure, and operations.

• Strong technical expertise in Microsoft Azure and data and/or voice networking.

• Extensive experience in leading and managing a complex, highly technical cloud infrastructure organization.

• Proven track record of collaborating effectively with business partners.

• Demonstrated executive leadership: attract, develop, and retain talent; prioritize tasks; and lead change with urgency and accountability.

• Proficient in Microsoft Azure cloud architecture, operations, and disaster recovery.

• Familiarity with HIPAA, HITRUST CSF, and SOC 2 audit and control practices.

• Capability to establish, implement, and uphold IT standards and metrics that fulfill business needs.

• Excellent communication skills and service orientation; able to articulate technology in business terms and engage with the entire organization.

• Strategic and analytical problem-solver committed to continuous improvement.

• Availability to work during core hours of 8:00 AM to 5:00 PM CT, with flexibility for meetings across various time zones.

• Willingness to work extended hours, weekends, and holidays as required by industry demands.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Disability and Life insurance.

• Employee Assistance Program.

• Options for remote work.

• Generous Paid-Time Off.

• Annual Reviews and Development Plans.

• Retirement Plan with company match, fully vested immediately.