Senior Director of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership for the employer group retention function within large or intricate health plans.

• Act as the escalation point and accountable leader for resolving issues and managing relationships across employer groups.

• Analyze processes and data to oversee contract performance and prevent recurring issues.

• Develop and document standard operating procedures, reporting requirements, and operational activities.

• Collaborate with health plan client engagement and sales teams to sustain direct client relationships.

• Create consultative, service-oriented client partnerships to optimize pharmacy spending through renewals and the adoption of Prime products and services.

• Foster relationships with key client stakeholders and regularly exchange feedback on pharmacy program performance and strategic account plans.

• Establish and uphold cross-functional partnerships for the ASO retention team.

• Formulate and execute go-to-market strategies and communication cadences to monitor performance and enhance enterprise process improvements.

• Promote the adoption of client communication and interaction principles across client engagement and Prime.

• Coordinate client experience initiatives and manage updates to client presentation templates with opportunity and trend analysis reporting.

• Facilitate strategic discussions with health plan clients regarding ASO business performance and growth and retention strategies.

• Support consultant engagement strategies to expand the ASO market.

• Monitor industry and client market trends, challenges, priorities, products, and services to inform strategic planning.

• Provide market insights and opportunities for service or product innovation to clients and Prime teams.

• Conduct SWOT analyses of account management capabilities and devise improvement strategies.

• Document client interactions, products, and decisions in Salesforce CRM.

• Establish a cadence for Salesforce reporting and analytics while offering relationship insights.

• Manage the department's budget, staffing, performance, and employee development.

• Demonstrate Prime's leadership expectations with direct reports, cross-functional partners, and external stakeholders.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or a related field, or an equivalent combination of education and/or relevant work experience.

• High school diploma or GED is required.

• A minimum of 10 years of pertinent client services experience in healthcare or pharmacy benefit management.

• At least 7 years of leadership or people management experience.

• Must be eligible to work in the United States without requiring a work visa or residency sponsorship.

• Comprehensive understanding of the healthcare industry with expertise in one or more specific areas.

• Exceptional interpersonal, organizational, prioritization, and attention-to-detail skills.

• Capability to facilitate meetings, resolve conflicts, build consensus, establish rapport, collaborate, and influence across various departments and organizational levels.

• Ability to balance compliance, business, and competing goals and risks while driving programs and initiatives to completion.

• Competence in leading multiple complex projects and strategies under pressure and strict deadlines.

• Proficient in establishing team culture, creating vision, building trust, inspiring action, achieving results, and fostering employee development.

• Skillful in developing strategic plans and providing consultative guidance that supports client retention and product adoption.

• Ability to manage intricate information and develop well-reasoned client solutions.

• Capacity to work effectively in a matrixed team environment and exhibit cross-functional leadership.

• Proven track record of driving process improvements and changes.

• Established ability to develop, evaluate, and communicate selling strategies, presentations, and proposals.

• Every employee must comprehend and adhere to job-specific security responsibilities, as well as legal, regulatory, contractual, and internal policy requirements.

• Ability to perform essential job functions, with reasonable accommodations provided upon request.

🏝️ Benefits

• Benefits, incentives, and additional compensation are available through Prime's Benefits Page.

• Equal opportunity and affirmative action employer.

• Reasonable accommodations for employees with disabilities.

• Tobacco-Free Workplace.