Senior Director of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, recruit, manage, and mentor Strategic Account Executives and Account Directors

• Take ownership of team performance, development, and one-on-one meetings

• Establish decision-making autonomy, depth of coverage, account ownership, and backup support

• Set standards for account management and assess strategic and active account plans

• Conduct quality checks on QBRs, executive touchpoints, renewal strategies, and expansion plans

• Control the portfolio narrative for executive leadership

• Facilitate an executive escalation forum aimed at decision-making and resolution

• Act as the primary escalation point for account holders and highlight significant risks with alternatives

• Ensure that handoffs from implementation to post-go-live optimization are effectively planned

• Monitor go-live and compare contracted versus live revenue growth against projections

• Collaborate with Implementation, Integration, Support, Product, ML, and Quality teams to address root causes

• Identify account-health indicators and work with analytics partners to detect deviations early

• Partner with Sales on renewals, expansion strategies, retention efforts, expansion pipeline, and go-live conversion

• Act as an executive sponsor for key accounts and co-present business reviews

• Directly manage a select number of accounts

• Demonstrate strategic ownership, orchestration, judgment, relationship depth, and outcome-oriented account management

⛳️ Requirements

• 12+ years of experience in account management, customer success, revenue cycle management, health system operations, or healthcare consulting

• Minimum of 5 years in a leadership role guiding teams

• Senior Director candidates: experience overseeing senior account owners or managers and responsibilities for retention and expansion within an enterprise-account portfolio

• Proficient understanding of medical coding and revenue cycle management

• Knowledgeable in automation performance, denial trends, and coding accuracy

• Established credibility with coding and HIM leaders

• Experience with large health systems, academic medical centers, or integrated delivery networks

• Proven track record in developing senior individual contributors to foster ownership and initiative

• Executive presence when engaging with C-suite and VP-level health system stakeholders and company leadership

• Comfortable working directly with performance data and utilizing AI-assisted tools

• Experience leading within a matrixed organization without direct reporting lines into most partner functions

• High-agency, hands-on working style

• Must possess authorization to work in the United States

• Background check required upon job offer acceptance

• RHIA, RHIT, CCS, CPC, or RN credential, or equivalent practical experience, is a strong advantage

🏝️ Benefits

• Health insurance: employer covers 80% of medical and dental insurance; vision insurance included

• 401(k) plan, with eligible employee contributions commencing one month after the start date

• Generous Paid Time Off policy, managed but not limited

• Annual performance reviews and individual growth planning

• Annual company awards with nominations from peers

• Employer-funded life insurance

• Employer-funded short-term and long-term disability insurance

• Remote work flexibility