Construction Account Manager

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage designated accounts and foster positive working relationships with clients and construction contractors.

• Act as a subject matter expert on construction contracts, proposals, and operational processes.

• Promote client retention, renewals, upsells, and overall client satisfaction.

• Supervise project support, which includes scope development, material take-offs based on plans and specifications, proposal assessments, and construction management.

• Oversee the daily operational activities of Account Managers, including contract renewals, procurement timelines, troubleshooting, and software training.

• Identify the underlying causes of customer successes and failures, driving process improvements and development.

• Collaborate with internal cross-functional teams to understand customer objectives and key performance indicators.

• Contribute ideas for new processes and workflows.

• Maintain exceptional customer service, operational excellence, and strategic insights.

• Coordinate with the Finance team regarding billing setup and invoicing.

• Recruit and develop team members, including setting goals and conducting performance evaluations.

• Mentor and guide team members.

• Engage in budget formulation, revenue forecasting, and profit-and-loss management.

• Create annual program usage and benchmark reports in collaboration with Sales and Business Operations.

• Present program reviews to senior management of clients.

• Assist the Sales team in identifying business prospects beyond Job Order Contracting.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent professional experience is preferred.

• A minimum of 3 years of experience in construction procurement, construction management, or general contracting, particularly in healthcare construction and management.

• Familiarity with plans, deliverables, scope, and tasks.

• Strong communication skills and the ability to collaborate effectively with both internal and external stakeholders.

• A relationship-oriented approach that fosters trust through clear communication, expectation management, and timely completion of deliverables.

• Strong decision-making, analytical, and organizational abilities in a fast-paced environment.

• A consultative approach to managing intricate client relationships.

• Capability to prioritize multiple responsibilities and balance client deliverables across various projects.

• Working knowledge and experience in preparing and processing construction bid documents.

• Proficient communication skills with team members and across the organization.

• Experience in identifying client or staffing challenges and devising effective solutions, including knowing when to escalate issues.

• A valid US driver’s license.

• Willingness to travel 50–70% of the time within the designated geographic area, South Carolina.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Long-term disability insurance.

• Health Savings Account (HSA).

• 401(k) retirement plan.

• Bonus eligibility as part of the total compensation package.

• Reasonable accommodations for applicants with disabilities.