Senior Director, Global Shared Services Business Development

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Lead and develop the management team and business partnerships by establishing objectives, standards, and priorities.

• Enhance program management, stakeholder engagement, and documentation skills.

• Facilitate coordination between business partners and Shared Service Centers.

• Assist with business cases, budgeting, pricing, and financial evaluations.

• Supervise solution design, mobilization, migration, stabilization, and handover processes.

• Support governance initiatives across Shared Services locations and regional service centers.

• Provide insights into business partner health, service commitments, and significant risks.

• Aid operational and technology-driven transformation initiatives.

• Maintain awareness of cross-functional dependencies and secure timely decision-making.

• Lead recruitment, onboarding, performance management, and development for direct reports.

⛳️ Requirements

• Proven experience in leading complex, cross-regional programs and influencing senior stakeholders without direct authority.

• Strong understanding of operating models, transitions, service management, workforce planning, financial governance, and risk management.

• Proficiency in using enterprise project, portfolio, reporting, and collaboration tools.

• Experience across multiple delivery centers, offshoring/outsourcing, or strategic service partner environments.

• Competent in business software applications.

• Experience in supporting technology transformation, workflow automation, analytics, or AI-driven solutions.

• Exceptional written and verbal communication skills in English.

• Preference for candidates with business travel or travel operations experience.

🏝️ Benefits

• Flexible working hours along with work-from-home or remote options.

• Opportunities for skill development and career advancement.

• Generous vacation leave.

• Comprehensive compensation package including tools for mental, physical, and financial wellbeing.

• Perks and discounts within the travel industry.

• An inclusive work environment where diversity is valued.

• Reasonable and necessary accommodations provided.