Community Liaison, Business Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Identify, develop, and sustain relationships with referral sources, including support coordination agencies, educational institutions, and community partners.

• Schedule and carry out in-person visits, presentations, and follow-ups with partner organizations.

• Participate in and organize community events to represent Abound and enhance brand visibility within the IDD, Pediatric PDN, and Personal Care sectors.

• Generate new client referrals and cultivate warm leads.

• Ensure timely communication and transition to intake and care coordination teams.

• Monitor referral activities, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and PowerBI.

• Offer continuous support to referral partners, including updates on performance, member outcomes, and resolving any concerns.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs.

• Direct experience within the PA IDD, Pediatric PDN, or Personal Care communities is strongly preferred.

• Excellent skills in relationship-building, communication, and presentation.

• Proficiency in analyzing referral data, tracking KPIs, and reporting on performance trends.

• Familiarity with CRM or case management systems (Microsoft Dynamics or similar).

• Highly organized with the capability to manage multiple contacts, visits, and deadlines effectively.

• A valid driver’s license and a willingness to travel locally for community visits and events.

• A bachelor’s degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits starting on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Total compensation may include additional forms of pay alongside base salary.