Community Liaison – Business Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Identify, develop, and sustain relationships with referral sources, including support coordination agencies, educational institutions, and community partners.

• Schedule and execute in-person visits, deliver presentations, and conduct follow-ups with partner organizations.

• Attend and organize community events to represent Abound and enhance brand visibility in the IDD, Pediatric PDN, and Personal Care sectors.

• Generate new client referrals and cultivate warm leads.

• Ensure timely communication and handoff to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI.

• Offer continuous support to referral partners, including updates on performance, member outcomes, and issue resolution.

• Adhere to ethical referral practices, healthcare regulations, and internal policies.

• Report directly to the Chief Growth Officer as a member of the Growth team.

⛳️ Requirements

• Experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs.

• Direct experience in the PA IDD, Pediatric PDN, or Personal Care communities is highly preferred.

• Excellent relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, monitor KPIs, and report on performance trends.

• Familiarity with CRM or case management platforms, including Microsoft Dynamics or equivalent.

• Highly organized with the capacity to manage multiple contacts, visits, and deadlines effectively.

• Valid driver's license and willingness to travel locally for community visits and events.

• Pennsylvania residency is mandatory.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits starting on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Potential for additional forms of compensation as part of the total pay package.