Community Liaison – Business Development Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Identify, cultivate, and sustain relationships with referral sources such as support coordination agencies, schools, and community partners.

• Schedule and carry out in-person visits, presentations, and follow-ups with partner organizations.

• Attend and organize community events to represent Abound and enhance brand awareness across IDD, Pediatric PDN, and Personal Care markets.

• Generate new client referrals and warm leads.

• Ensure timely communication and handoff to intake and care coordination teams.

• Monitor referral activity, conversion rates, outcomes, and trends utilizing OnTarget, Microsoft Dynamics, and Power BI.

• Provide ongoing assistance to referral partners, including performance updates, member outcome information, and resolution of concerns.

• Ensure adherence to ethical referral practices, healthcare regulations, and internal policies.

• Report to the Chief Growth Officer as part of the Growth team.

⛳️ Requirements

• Proven experience in business development, outreach, referral relations, or community engagement, ideally within healthcare, human services, or IDD/PDN programs.

• Direct experience working within the PA IDD, Pediatric PDN, or Personal Care communities is strongly preferred.

• Excellent relationship-building, communication, and presentation abilities.

• Capability to analyze referral data, track KPIs, and report on performance trends.

• Familiarity with CRM or case management platforms, including Microsoft Dynamics or similar systems.

• Highly organized with the capacity to manage multiple contacts, visits, and deadlines.

• Valid driver's license and a willingness to travel locally for community visits and events.

• Bachelor's degree in Business, Marketing, Human Services, Healthcare Administration, or a related field is preferred.

🏝️ Benefits

• Comprehensive health, dental, and wellness benefits beginning on the 60th day of employment.

• 401(k) plan available after 12 months of employment.

• Other forms of pay may be included in total compensation.