Senior Director, Customer Insights and Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and execute a detailed, consumer-centric and AI-driven analytics strategy for LillyDirect

• Establish the strategic vision and roadmap for LillyDirect analytics

• Supervise the development of dashboards, KPI tracking, and collaborative data initiatives with CI&A, Tech@Lilly, and Finance

• Outline the analytical agenda for LillyDirect's product and marketing departments in collaboration with senior leaders in product, technology, and marketing

• Expand and lead a business analytics team that supports LillyDirect across U.S. and international markets

• Attract, train, mentor, and retain analytics professionals while fostering leadership development

• Ensure that business recommendations and solutions are grounded in robust analytical evidence

• Foster accountability and operational excellence, including the timely completion and upkeep of an operations calendar

• Collaborate with Lilly BI&A to replicate and disseminate best practices

• Provide impartial data to assess overall LillyDirect business performance and specific business segments

• Influence leadership decisions within LillyDirect through insights derived from data and facilitate the adoption of analytics

• Actively present suggestions and solutions aimed at enhancing business outcomes

• Question the status quo and drive initiatives that will enable LillyDirect to achieve its objectives

• Manage the development and delivery of AI tools and analytics products from inception to launch

• Ensure the quality and reliability of analytics products through thorough testing and validation

• Report directly to the CFO of LillyDirect

⛳️ Requirements

• Bachelor's degree

• 5+ years of experience in leading analytics teams

• 10+ years of experience in analytics, data science, statistics, or computer science

• Proficiency in SQL and familiarity with at least one modern BI/visualization platform, such as Tableau, Power BI, or Looker

• Availability to work PST hours

• MBA or an equivalent advanced degree is preferred

• Leadership experience in analytics or data science within ecommerce, healthcare technology, digital health, or health-tech environments is preferred

• Experience with direct-to-consumer or direct-to-patient business models is preferred

• Experience across both health-tech and pharmaceutical environments is valued

• Proven track record of building and leading business analytics teams in fast-paced, high-growth settings is preferred

• Familiarity with cloud data warehouses and product/experimentation analytics tools for consumer-focused A/B testing and cohort analysis is preferred

• Strategic mindset with the ability to thrive in a fast-paced, ambiguous environment while managing multiple priorities

• Exceptional written and verbal communication skills, with the ability to clearly convey analytics concepts and influence senior-level decisions

• Consistent history of utilizing data to inform decision-making

• Proven success in leading and delivering complex projects across highly matrixed, multi-functional teams

• Broad understanding of experiment design, artificial intelligence, machine learning, natural language processing, optimization, and predictive analytics

• Basic knowledge of healthcare data privacy and regulatory requirements, such as HIPAA

• Experience in embedding privacy-by-design and data governance practices into analytics products built on consumer health data

• Growth-oriented mindset with the capability to develop scalable systems and processes while adapting to a rapidly evolving health-tech landscape

🏝️ Benefits

• Company bonus based on both company and individual performance

• Company-sponsored 401(k)

• Pension plan

• Vacation benefits

• Medical benefits

• Dental benefits

• Vision benefits

• Prescription drug benefits

• Flexible spending accounts for healthcare and/or dependent day care

• Life insurance and death benefits

• Time off and leave of absence benefits

• Employee assistance program

• Fitness benefits

• Employee clubs and activities

• Travel up to 10%, primarily domestic travel based on business needs