Senior Director – Client Relationships

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and cultivate business relationships with a designated portfolio of enterprise and large-market employer clients.

• Design and execute retention and growth strategies tailored for the most significant and complex clients.

• Offer strategic and consultative insights to enhance the effectiveness of EAP and wellness programs.

• Partner with client plan sponsors to create and implement engagement strategies specific to each client.

• Assess and improve program performance to guarantee optimal results and client satisfaction.

• Maintain an extensive understanding of CuraLinc's product offerings within the healthcare benefits sector.

• Build and sustain relationships at all levels within client organizations.

• Represent CuraLinc Healthcare during client presentations for both current and prospective clients.

• Guide and develop associates working on client accounts.

• Lead and manage a team of Client Relationship Managers, encompassing performance evaluations, professional development, and team building initiatives.

• Support CRMs with management of their book of business, addressing client escalations, achieving retention objectives, and ensuring client service excellence.

• Collaborate with channel leadership to bolster retention and revenue targets.

⛳️ Requirements

• A minimum of ten (10) years of experience in B2B account management or client services within the healthcare, employee benefits, or insurance sectors.

• Demonstrated experience in managing and leading teams, including conducting performance evaluations, fostering professional development, and building cohesive teams.

• Strong leadership and mentoring skills, with an emphasis on coaching and developing team members.

• Stable employment history.

• Bachelor’s degree (BS/BA).

• Proficient in the Microsoft Office Suite.

• Exceptional presentation and written communication skills.

• Proven ability to manage complex projects effectively.

• Excellent organizational capabilities.

• Ability to work independently in a fast-paced setting.

• Proactive mindset towards job responsibilities.

• High level of organization and meticulous attention to detail.

• Outstanding critical thinking abilities.

• Capability to engage with executives at a high level.

• Must reside in the continental United States or Hawaii.

🏝️ Benefits

• 100% company-paid single tier medical coverage insurance.

• Paid Time Off (PTO).

• 401(k) plan with matching contributions.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Comprehensive benefits package.