Senior Director, Client Education – Healthcare SaaS

This is a fully remote position, open to applicants in California.

📋 Description

• Provide strategic and operational direction for the Learning & Development function catering to Experian Health's external clients.

• Take ownership of the vision, roadmap, and execution of a scalable client education initiative.

• Build and manage a team of instructional designers and client educators.

• Advocate for innovation, including the responsible use of AI, to enhance the speed, quality, and scalability of learning content.

• Enhance client adoption, self-service utilization, product proficiency, and customer satisfaction through measurable educational initiatives.

• Lead the vision, strategy, and multi-year plan for Client Education across Experian Health products.

• Design and implement blended learning solutions, incorporating instructor-led training, on-demand eLearning, video tutorials, and learning labs.

• Establish standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and the client-facing course catalog.

• Provide insights on capacity, prioritization, and risk to leadership for informed investment and resourcing decisions.

• Oversee the development and updating of eLearning and training materials in response to product and system updates.

• Create scalable authoring workflows, templates, and governance structures.

• Manage the client Learning Portal (LMS), including learning plans, enrollment, and reporting activities.

• Utilize measures of learning effectiveness and client feedback to enhance curricula and delivery methods.

• Guide change management initiatives related to product launches, workflow adjustments, and client adoption strategies.

• Develop strategies for product adoption from implementation through advanced utilization and optimization of Experian Health solutions.

⛳️ Requirements

• A minimum of 8 years of experience in Learning & Development.

• At least 8 years of experience in Client Education.

• Over 8 years of experience training leadership, including team building and management, in healthcare technology, SaaS, or revenue cycle management sectors.

• Proven track record in developing and scaling blended learning programs for external clients or end-users.

• Experience utilizing AI in L&D to expedite content creation, enhance quality, and boost efficiency.

• Practical experience with eLearning authoring tools and learning management system (LMS) administration.

• Knowledge of the healthcare revenue cycle and familiarity with Experian Health solutions is advantageous.

• History of contributing to process improvements, automation, or operational transformation efforts.

• Familiarity with Epic is beneficial.

• More than 5 years of experience in people management.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Flexible Time Off: 20 Days.

• Variable pay opportunity.

• Attractive compensation package and bonus plan.

• Comprehensive medical, dental, and vision coverage.

• Matching 401K contributions.

• Flexible work environment; options to work remotely, in a hybrid setup, or in-office.

• Volunteer time off.

• Vacation time.

• Sick leave.

• 12 paid holidays.