Senior Director, Biotech Account Management

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the implementation of PSG's biotech account management strategy within the designated region.

• Be responsible for the performance of regional strategic accounts, focusing on revenue growth, customer retention, profitability, customer satisfaction, and expansion of share-of-wallet.

• Lead, mentor, and cultivate a high-performing regional account management team.

• Set performance expectations, create talent development plans, and devise succession strategies.

• Identify opportunities for growth, enhance pipeline development, and facilitate strategic account planning.

• Develop and sustain executive-level relationships with key stakeholders at customer organizations.

• Act as a trusted advisor and escalation point for strategic accounts.

• Collaborate with teams in Commercial, Business Unit, Operations, Finance, Marketing, and Strategy.

• Provide PSG leadership with market intelligence, competitive insights, and customer feedback.

• Drive account management processes, ensure forecasting accuracy, manage opportunities, and optimize CRM usage.

• Support initiatives for commercial transformation, including digital enablement, adoption of analytics, process optimization, and innovations in customer engagement.

• Ensure the execution of account governance, customer business reviews, and executive sponsorship programs.

• Represent PSG at customer meetings, industry conferences, and regional commercial leadership forums.

• Collaborate with the Vice President of Global Account Management to identify and implement best practices.

⛳️ Requirements

• Over 12 years of progressive leadership experience in commercial roles within pharmaceutical services, CDMO, CRO, biotech, life sciences, or related sectors.

• Extensive experience in leading large, customer-facing commercial organizations and overseeing leaders.

• Proven track record in driving revenue growth and retaining customers across strategic account portfolios.

• Experience managing complex, multi-site, and multi-country customer relationships within matrixed global organizations.

• Demonstrated ability to influence senior leadership and foster alignment across various functions and business units.

• Strong financial and commercial understanding, including skills in forecasting, strategic pricing, portfolio management, and prioritizing investments.

• Experience in developing and implementing regional growth strategies that support broader enterprise objectives.

• Exceptional leadership, communication, and influencing capabilities.

• Capability to establish credibility and build relationships with executive-level customer stakeholders.

• Strong coaching and talent development skills with a background in leading large, geographically dispersed teams.

• Strategic thinker combined with operational discipline and a focus on execution.

• Proficiency in Salesforce and other CRM or sales management tools.

• Ability to analyze commercial performance metrics and convert insights into actionable strategies.

• Proven commitment to diversity, equity, inclusion, and employee development.

• Willingness to travel domestically and internationally (approximately 40–50%).

• Preference for candidates located in the U.S. Pacific Time Zone (West Coast).

• A minimum of a B.Sc. degree preferred in a scientific discipline or a business-related field.

• An MBA or professional business education is preferred.

🏝️ Benefits

• Variable annual bonus based on performance results at the company, team, and/or individual levels.

• Comprehensive national medical and dental plans.

• National vision plan, including health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits.

• 401(k) retirement savings plan for U.S. employees.

• Employee Stock Purchase Plan (ESPP) offering the chance to buy company stock at a discounted rate.